A sinking ship - Support Specialist Shopify Employee Review

1.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

- You will work with some of the most talented and intelligent people in the world - The benefits (stocks, internet & groceries being paid, free macbook) - The ability to work from home makes it easier to work as an introvert

Cons

I don't even know where to start. The company took a turn after 2021 : * Open conversations are now being silenced through Slack channels and some employees have been penalised for simply using an emoji. The transparency that employees were used to is now gone. * The pay is incredibly low for the amount of work expected by every single team. From the Research team to Devs and Support, people are severely underpaid even though they create billions in revenue. * It is impossible to move to another position unless someone tells you in advance that the position will be open. It is becoming so apparent to the point that most people leave after 1 year which is mind blowing for a tech company of this caliber. * Most of the people in the management team NEVER held the positions of the people that they are managing. This goes back to the previous point. However, this issue creates unnecessary projects, useless meetings and a lot of false hopes. Shopify is now only seen as a good name on a CV before doubling your salary somewhere else.

Explore other reviews about Shopify

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very collaborative, even across team boundaries - Very healthy work-life balance culture - Lots of room to grow, explore, and be impactful - Remote-friendly - Fun

Cons

- Seeks constant growth and visibility, which can be difficult to achieve depending on the circumstances - Internal documentation can be hit-or-miss - One of Shopify's tenets is "thrive on change" and so there can be a lot of change (org restructures, project scope, etc.)

2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

The work itself is genuinely exciting. Shopify is doing cutting-edge work in AI search visibility and GEO that very few companies are touching at this scale. The tooling is excellent, the problems are interesting, and the peers are talented, collaborative, and generous with their time. If you're passionate about where search is heading, the craft-level work here is hard to beat.

Cons

The management experience on the Growth Marketing / SEO team did not match the quality of the work. Feedback was inconsistent (positive in meetings, critical in private messages) which made it difficult to know where you actually stood. Issues that were never flagged in real time were later consolidated into a formal performance document, which felt predetermined rather than developmental. When I raised concerns professionally about the communication dynamic, the relationship shifted noticeably. I've spoken to others who experienced a similar pattern on this team. The culture says it values direct feedback, but in practice, giving feedback upward was treated very differently than receiving it.

2
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