A sinking ship - Support Specialist Shopify Employee Review

1.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

- You will work with some of the most talented and intelligent people in the world - The benefits (stocks, internet & groceries being paid, free macbook) - The ability to work from home makes it easier to work as an introvert

Cons

I don't even know where to start. The company took a turn after 2021 : * Open conversations are now being silenced through Slack channels and some employees have been penalised for simply using an emoji. The transparency that employees were used to is now gone. * The pay is incredibly low for the amount of work expected by every single team. From the Research team to Devs and Support, people are severely underpaid even though they create billions in revenue. * It is impossible to move to another position unless someone tells you in advance that the position will be open. It is becoming so apparent to the point that most people leave after 1 year which is mind blowing for a tech company of this caliber. * Most of the people in the management team NEVER held the positions of the people that they are managing. This goes back to the previous point. However, this issue creates unnecessary projects, useless meetings and a lot of false hopes. Shopify is now only seen as a good name on a CV before doubling your salary somewhere else.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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