Stagnant and Messy - Support Advisor Shopify Employee Review

2.0
Apr 12, 2023
Recommend
CEO approval
Business Outlook

Pros

If you get an awesome team to work in, then that's great. Other than that, it is the remuneration.

Cons

We were promised career development within Shopify. And, there was little to none. After a while, you will notice burnouts within Support Advisors. So if there aren't internal movements, the only way to go is out. Team leaders are mostly a miss than hit. You will probably stay beyond your working hours to clear tickets.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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