Customer Success Guru - Anonymous employee Shopify Employee Review

5.0
Oct 2, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

~ Company has very "strange" interview process - strange in a good way - the questions are not your standard "What are 2 strengths & 2 weaknesses" they are very different in their approach to hiring not just the right people for the job/position but the right people culture wise. Those with a broad range of talents fit better with the company than those who are one track minded. ~Company thus far has been great with onboarding - very open and welcoming. Lots of intro sessions with upper management. Very open to talking and exploring the world of Shopify with you. ~Perks once transition period seem amazing ~Company is growing quickly so lots of chances to expand your career

Cons

~Still have a 6 mth development period so no access to health benefits and perks until those 6 mths have passed

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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