Good people, but upper management is taking the company in the wrong direction - Senior Support Specialist Shopify Employee Review

3.0
Feb 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Lots of tools for self-improvement - Good team managers - Good work-life balance depending on the team your on - Paid well

Cons

- over reliance on AI in support creating bad client experiences - Recently cancelled all DEI programs. Rolling back most of their good culture values for a higher revenue focus - Constant lay offs

Explore other reviews about Shopify

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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