Demoralizing - Customer Care Manager Shutterfly Employee Review

1.0
Jun 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Time off . No management so goofing off was easy.

Cons

I worked here for 8 years. They contestant lie to you with the prospect of advancement when there is absolutely no structure for advancement. They literally make up jobs to give people and strong others along. The product offered and business model is not the issue. Absolutely none of the management knows how to be a manager. None of my managers had any formal training... none of them had even been to college. I have no clue how they decide on leadership, but it’s clearly who you know. They do not know how to mentor or advance an employee. If you just need a job for now, and you are not looking to build a career, this place is for you. No one stays here long, which as anyone knows is an awful sign. Oh, also the HR in the Arizona office is absolute trash. They probably also had no formal training.

Explore other reviews about Shutterfly

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

No cons, excellent place to work

4.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Cons

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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