Shutterfly Reviews | Glassdoor

Shutterfly Reviews

Updated January 17, 2019
480 reviews

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3.3
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Shutterfly President and CEO Chris North
Chris North
77 Ratings

Employee Reviews

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Pros
  • "Free food and great work/life balance" (in 62 reviews)

  • "Great people to work with, competitive pay and good benefits" (in 30 reviews)

Cons
  • "less opportunity for career advancement, no 401k match" (in 18 reviews)

  • "Work/Life balance is non-existent from November-January" (in 17 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate
    Current Employee - Senior Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time (More than a year)

    Pros

    Shutterfly has it all. Work life balance (unlimited PTO, work from home), flexible scheduling (based on your life), incredible benefits (RSUs for senior FT employees and above), competitive pay, and some of the best leadership I've ever seen. Transparency actually exists here, and so does teamwork. I have been here over a year and still love coming to work every day.

    Cons

    The HQ is in RWC and there are disconnects between that culture and the other facilities. Not necessarily a bad thing because that means other locations have the flexible of the Bay/Tech area culture, but can be hard to get "noticed" since execs are not around as much. Multiple departments have only one person who knows what is going on. Start cross training to make sure if such an employee did leave, it won't be detrimental to the organization.

    Advice to Management

    Continue to listen to your employees on what makes them feel appreciated. Check in with those that start to decline in participation. This is a work environment that holds very high expectations of its employees, and this helps people succeed (in my opinion).


  2. "One of the best companies I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Redwood City, CA
    Former Employee - Senior Engineer in Redwood City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shutterfly full-time (More than a year)

    Pros

    Fun creative environment, good benefits, good potential, quarterly bonus, free photo books.

    Cons

    nothing I can think of

  3. "Work-Life BAlance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Shutterfly full-time (More than 3 years)

    Pros

    Good Work life balance and flexible hours

    Cons

    low salaries and growth is limited


  4. "good culture, but no investment in technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Shutterfly full-time (More than 5 years)

    Pros

    * positive culture, shared accountability and little finger pointing
    * collaborative atmosphere
    * desire to make data informed decision making
    * software engg teams seem to be making some progress from legacy stack

    Cons

    * no investments, only cutbacks in tech
    * budget reductions and bonus cuts
    * increased expectations of product/service performance but no funding
    * flat to declining growth in the business
    * stock price has been hammered despite Lifetouch acquisition
    * jobs moving offshore


  5. "Best Employer I've had in Ages!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time (More than a year)

    Pros

    As someone who has been in print for many years, I was excited to join Shutterfly as I viewed them as a forward-thinking techno savy company. I have been blown away at the culture, as I have never felt so appreciated for my knowledge and experience. The Kumbaya Culture and benefits are amazing: DTO (discretionary time off), ability to work from home, stock options (invest in what you believe in), etc. My team is amazing, my direct supervisor is helpful, responsive and keeps pushing me to increase my life/work balance. After working for companies who see their employees as liabilities instead of assets, this is a breath of fresh air!

    Cons

    Headquarters is in California and sometimes is not as responsive or thoughtful on unilateral decisions affecting all divisions.

    Advice to Management

    Reward success - don't make me fill out Goals if I'm not going to be rewarded in the end because another division didn't perform.


  6. "When are Lifetouch’s employees going to see improvement?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shutterfly (Less than a year)

    Pros

    Working with kids. Different environments regularly. Work independently.

    Cons

    LOW Pay! Most jobs seasonal and part time. No employee appreciation. Can’t make a living here, supplemental income at best. Early mornings. No guaranteed hours or set schedules. Pretty thankless job.

    Advice to Management

    I was really excited when Shutterfly acquired Lifetouch. I really thought internal processes and equipment would be upgraded and improved, I thought the bottom-of-the-barrel pay would improve, I really hoped the seasonal and part-time approach to valuable employees would improve. When will Lifetouch territories get the resources they need to improve the situation for employees? Are we going see an improvement or should we just expect the same slide downhill?


  7. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shutterfly full-time

    Pros

    Great people to work with, competitive pay and good benefits

    Cons

    Hard to move upward after a certain level. Lots of long hours.

    Advice to Management

    Better internal growth plans for employees. Hire more from within.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Awesome work environment! Great staff.

    Cons

    No cons at this place


  9. Helpful (3)

    "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager Team Leader in Fort Mill, SC
    Former Employee - Production Manager Team Leader in Fort Mill, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shutterfly (More than a year)

    Pros

    Management stinks they fear staff who know more than they do

    Cons

    Treat experienced people like crap. Managers sabotage work and examples of alleged poor work mysteriously disappeared. Don't work here if you're over 45 rampant age discrimination no chance for advancement.

    Advice to Management

    Stop allowing your middle managers to discriminate against your older employees. You lose a lot of good staff because those managers fear that advancing those employees with extended knowledge puts their jobs in jeopardy.


  10. "Great place to work long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Fort Mill, SC
    Current Employee - Operations in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time (Less than a year)

    Pros

    Great company culture, retention rate, coworkers are like family

    Cons

    Seasonal workers may not get hired full time

    Advice to Management

    Keep putting your employees first and they will take care of your business