There's always pros and cons in sales - Inside Sales Account Manager Softchoice Employee Review

3.0
Jan 31, 2017
Recommend
CEO approval
Business Outlook

Pros

The training was phenomenal and gratuitous. They fly you out to Toronto for 4 weeks, give you a daily allowance, pay for travel, put you up in the hotel connected to the Blue Jays stadium and go as far as to dish out the biweekly paycheck twice while you vacation and train in Canada. There are always free catered lunches and frequent vendor engagements that occasionally include happy hours. The sales team are a welcoming, fun group to spend 40+ hours per week with. The office has ping pong, vending machines, basketball, corn hole etc. The company has an open pet policy for dogs and provides gym access, sales incentives, and a monthly beer cart tradition.

Cons

This is not for everyone. This is a difficult business and the learning curve is always expanding and growing in complexity. Following the intense training in The Toronto office, there isn't much direction provided by management. You are basically thrown to the wolves and expected to fail until you get it right. The training manager is unorganized and is constantly sending, rescinding, resending calendar invites for meetings that might not even happen, yet my email rarely received any response. Most of the required training materials that we were supposed to be equipped with were not sent out by management until 10 weeks later. The sales resources ranged anywhere from Vendor/Distribution contacts, sales promos, reasons to call prospects, messaging strategies, marketing Slicks, role playing, objection handling, systems and much more.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
1mo
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Recently acquired by WWT

Cons

What they tell you the role is definitely is NOT what it is. How they deceive you into taking this role is unethical. They promise you inbound and warm leads and claim to be the preferred AWS Partner but AWS doesn't want to deal with us at all because we don't have the technical staff qualified to support their customers. When we acquire AWS customers they wind up having a bad experience and Softchoice has a really bad reputation internally at AWS. They target ex AWS employees because they are already certified & they already have contacts. Meanwhile all the managers are not even certified, which means they don't know the content and can't talk with AWS Leaders effectively. There's favoritism so some people are forced to call nonstop and send emails but the people with sales don't do that. To cover it up, they just started having those people make calls but several months of records tell a different story. Management is extremely inexperienced and underpaid so they have side businessss and podcasts.

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