Softchoice Reviews | Glassdoor

Softchoice Reviews

Updated August 13, 2017
433 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Softchoice President and CEO Vince De Palma
Vince De Palma
13 Ratings

433 Employee Reviews

Sort: PopularRatingDate

Pros
  • You can bring your dog to work and there are a lot of fun events (in 23 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 36 reviews)

Cons
  • Work life balance can be bad depending on your position (in 26 reviews)

  • In short, the Senior Leadership Team is the problem (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great job/company to set you up for a long career in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    - manager is easy to talk to, supports his team, is there to help when needed, trust his employees to do their job (does not micromanage), has great advice and ideas for assisting you in hitting your goals
    - flexibility - whether is be with hours or working from home or vacation
    - can bring you furry friend to the office
    - lots of free training available
    - Seattle office morale is unlike any other work place
    - supportive management all around
    - monthly celebrations
    - great benefits and medical plan

    Cons

    - pay is not as competitive as it should be
    - days can get monotonous, if you let them
    - can be extremely challenging at times (not sure if that is a con tho :) )


  2. "Small, good company with high sales turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Softchoice full-time

    Pros

    Good pay. Flexible work schedule.

    Cons

    If you want to just sell backup and storage solutions this is your dream. If you are into ALL things Data Center, do not bother.

    Advice to Management

    None

  3. Helpful (1)

    "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    I think that Softchoice has some truly incredible talent. Having a dog-friendly office is great, most people are very welcoming. Working in Lower Queen Anne is ideal. The training program when I started was a month long program in Toronto (which has since changed a bit), in which I learned so much and I was able to clearly see the culture that Softchoice is striving towards. It was an awesome experience. And again, there are some wonderful, hugely talented people who work at this company.

    If you have a good brand, growth is definitely possible. A lot of leadership worked their way up, which is very cool to see. You can learn a lot at Softchoice and when you have wins, they are celebrated.

    Cons

    The Seattle office just feels so toxic. Along with great people, there are some bad apples. It's truly feels like if you bring in a lot of money, you can get away with treating your teammates however you want - even if that (at any other company) would be a huge HR issue. The pay is not competitive, especially in the Seattle market. It doesn't feel like they care, even though they continuously lose great people to Amazon (and other companies, but mostly Amazon). And when people do chose to leave, often management doesn't handle it in an appropriate way - they either take it personally and/or give you the silent treatment - which is beyond weird. Also, professionalism in the office is very inconsistent, which honestly can be exhausting to be around. This office can drain you emotionally.

    Advice to Management

    I truly hope the Senior Leadership team in Seattle will talk to other people outside of sales management to get a true feel of why people are unhappy in the office. It's time to dig deep, investigate and find the root of the issues. Expect more from people - especially in how they treat others in the office. Fight for better pay, fight for better benefits and find ways to keep good people!! Softchoice in Seattle currently does not have a good brand.


  4. Helpful (1)

    "Review on the ISAM Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISAM in Seattle, WA
    Former Employee - ISAM in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    A lot of people have mentioned this already, but Softchoice in Seattle is a dog friendly office. The Seattle office is in lower Queen Anne, which can be a pain if your commuting in. But it is a breeze to get to if you live in the city of Seattle. Lot's of great coffee shops are around the office to if you need a break.

    Softchoice is great if this is your first job out of college, or would like to break into the IT sales/opps industry. With that said, some people may prefer the relaxed atmosphere in the Seattle office. Great if you are new to Seattle and fresh out of college. You can meet a lot of great people and make friends.

    Softchoice does give you some important skills if you want to remain in IT or sales. Which if learned successfully you can take anywhere and be quite successful.

    Cons

    The training program. It is very focused on the TSRs and not useful for ISAMs and CSRs. If you have read the reviews you will see that there needs to be improvement on this process. Members from "the academy" the Training/On-boarding group need to recognize that "Phase II" is not enough for CSRs and ISAMs. At some point in the training teach you need to start teaching them Sales Force, Horizon, and admin tools to be successful. What you think is being taught, is not. Ask any ISAM or CSR in the Seattle office and they will share the same feedback. Teach CSRs and ISAMs more insight into the processes. They really should have an ISAM and CSR coach in an addition to the on-boarding coach. They need information relevant to their role. Just having them do quotes on the bench does not give a CSR the tools to be successful. Additionally, there needs to be on going sales skills on how to sell as an ISAM, how to break into accounts, and grow. They just expect you to do it, pull a heat map and ask where are you buying your security. It's very antiquated, and they should figure out a way to see how and what our customers are buying not just through a BI heat map. Lets get more intelligent, and be more proactive here.

    Also managers need to learn how to calibrate plans and work loads more successfully. Minus a few managers and the leadership team in Seattle, there are a few managers that could improve upon their managing skills.

    A lot of times people are set up for failure based on the managers lack of skill set on plan calibration, and seeing how much time their ISAMS/CSRS really spend on things. I.e. the back end -work- doing AR's jobs, credit, the outbounds etc, or the CSR doing all of the the work for some ISAMS.

    There is not a direct vision from leadership on where they see this company going. They will create initiatives, such as customer first-but not deliver on the full vision. I.E. OM's sitting with their teams, now that position is fulfilled remotely in Canada HQ. Part of this ties into if the "bottom line" is more important than the people, which is what Softchoice did value. Not sure if this is temporary or a shift in the culture.

    The Culture. It is very cliquey. If you do not fit in, it can be tough. They really honor the brand and image their employees have, which is like anywhere. But don't be surprised if you have a manager say "they're worried about your brand", rather than pipeline reviews are we can build up your pipeline. It comes up a lot. If you would like to move forward at Softchoice you need to really be on brand. Best advice. It can be a bit childish and broish and at times. Lot's of fun in the office which this fun can shift into not so fun times very quickly. But chalk this up to a start up feel. If you want a more button up place, Softchoice is not for you!

    Lastly the pay. In Seattle, the pay is not on par with what other companies offer. Softchoice strives for a work life balance. Which is really up to the ISAM and CSR to see how much work they want to put in. But it does take a lot to Hit plan, and the benefits as an ISAM do not really pay off, unless you "blow out your plan"

    Advice to Management

    Really think about letting people work remotely for all facets of the business. Or increasing the bases, or give ISAMS a production model like that of their TSRs or OBs.

    Do not wait to reach out to employees who are ready to jump ship. Reach out to employees who think would be good assets, and develop a real career pan with positions that might be open soon. Don't have us wait 10 years for a management position.


  5. "Amazing place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Strong commitment to employee development and internal promotion; multiple locations across North America provides a great deal of flexibility; transparent leadership; great people; great organization to build skills and career; recognized and industry award winning culture and market leadership; strong strategy for growth

    Cons

    Hasn't always been able to successfully integrate experienced external talent; some upward mobility limited by location; previously very top-down driven initiatives v. collaborative with the field.

    Advice to Management

    Invest in leadership coaching across the organization, specifically in managing and developing remote employees so you can take advantage of the breadth of talent available to the organization.


  6. Helpful (1)

    "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Seattle, WA
    Former Employee - Customer Support Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    Month-long training program in Toronto gives a great starting point and good training for TSRs, bit unapplicable to other positions, but still cool they invest that much time/resources into hopefully sending prepared new employees into role

    Cons

    very disorganized, culture a bit out of control with managers causing most of the issue in office

    Advice to Management

    better pay, doesn't even remotely compare to same positions at other companies in seattle


  7. "Sales & Marketing Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Marketing Leader
    Current Employee - Sales & Marketing Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than 10 years)

    Pros

    The organization has an extremely Fast-paced culture. Decisions are often made quickly and using thoughtful data insights.

    This presents the opportunity for challenging work and industry experiences.

    Also, as you advance in leadership, the autonomy and empowerment to solve problems and influence the strategy is tremendous.

    Cons

    Often, structure can be a dirty word. Allowing for folks to figure out their own way to solve a problem is great, but can lead to inconsistent execution.

    Advice to Management

    This is an incredible place to work. The strategy is well pointed, and if we continue to focus on improving execution, the company will outpace the industry for years to come.

  8. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    The people were nice, the office was very organized. Open, but not with enough privacy for client phone calls. Very easy to connect with employees at other offices if we needed their assistance on calls.

    Cons

    Some of the managers weren't very helpful, and more punitive than experienced at other companies.


  9. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Dallas, TX
    Current Employee - Outbound Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Amazing Benefits
    Amazing People
    Good Value Prop and in-house products
    Great training and resources

    Cons

    Expected way too much out of new Outbound Sales Reps in 2016, didn't give appropriate time to settle into role. Tons of pressure out of the gate to perform.

    Spreading themselves out too thin. Can't be the best at everything...need to focus on one thing and stick to it.

    Advice to Management

    Need more realistic expectations from new hunter reps.


  10. "decent company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    work balance could be better

    Cons

    pay overall could be better


Showing 433 of 442 reviews
Reset Filters