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      Advanced support turned into flowcharts - IT Help Desk/Remote Support Specialist Support.com Employee Review

      3.0
      Jun 19, 2023
      It help desk/remote support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, decent pay, decent benefits.

      Cons

      went from providing advanced support to resolve business and home user problems to following a flowchart and providing zero support that was not covered on the flowchart.

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      5.0
      Jan 16, 2024
      Remote technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady work and good work schedules

      Cons

      Poor pay increases for many except the top performers.

      4.0
      May 26, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

      Cons

      The business product transitioned into a services related product. Not very exciting

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