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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Awesome Benefits - Customer Service Representative T-Mobile Employee Review

      3.0
      Jul 4, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are phenomenal from T-mobile USA and so is the pay for the area based on the job/position requirements. They offer a lot of tools and training to aid in your day to day job responabilities.

      Cons

      The everchanging environment, policies, and requirements was frustrating. The position requirements changed a lot over the years, moving from more of a customer driven position to a sales drive position.

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      5.0
      Jun 18, 2026
      Rsm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always changing atmosphere no day is the same

      Cons

      Depending on leadership not a lot of recognition

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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