Things Have Changed - Senior Manager Customer Care T-Mobile Employee Review

1.0
Aug 3, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and in times of uncertainty it is nice to have a regular paycheck while some of my friends and family are struggling.

Cons

The loss of key leaders over the last has had a negative impact on morale and the desire to support the company. The leaders who left were able to get the best out of their teams, had a vision, and helped the executive leadership stay grounded and do what was right. Turnover can be a good thing, however the wrong people left. My peer group is proactively in looking for outside opportunities as the business continues to spiral downward, benefits are cut, and management looks the other way as the values are not followed. Lack of trust, trickery, and hidden agendas by senior management looking to save their own jobs is normal.

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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