The job is what you make it. - Anonymous employee T-Mobile Employee Review

5.0
Dec 29, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay can be fantastic... IF you are able to excel. I know I have had an incredible year. Thanks to T-Mobile my family has been able to thrive and grow during this recession. We are buying a house!! Everyone from the senior management to fellow reps gives positive feedback and advice whenever needed.

Cons

The job is rough... but that's call center work for you. It's the nature of the beast. Knowing that it is allowing me to pay for my education AND a new home helps me weather the harder calls.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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