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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Former Call Center Rep - Customer Service Representative T-Mobile Employee Review

      3.0
      Aug 6, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay and Excellent benefits cheap employee lines and pretty much can request off time whenever as long as you have the time

      Cons

      No room for promotion even with excellent stats. Raises were taken away because of company/customer decline. If customer calls back for any reason it is counted against you and the bonus that is almost un reachable..

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      5.0
      Jul 3, 2026
      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits, great compensation, nice work life

      Cons

      none, sometimes sales pressure but normal

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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