over worked and underpaid - Retail Store Manager T-Mobile Employee Review

2.0
Jun 26, 2011
Recommend
CEO approval
Business Outlook

Pros

benefits are much better than average for all employees including time off and 401k plan. able to move around the country

Cons

favoritism goes on too much. always short reps in the stores and not replaced fast enough and the store manager has to fill in the hours

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The Culture & the people

Cons

AE and Upper management Turnover

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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