Pros
Colleagues! they are the only people who make it bearable. Otherwise its a drag.
Cons
Hard work does not translate into anything. No support from anyone. If you email any senior person for help you rarely get a reply. management will constantly HOUND you to cold call customers and badger them into getting products they don't need. You can work your butt off, anticipate everything possible and take care of it but it would still be on your shoulders if something entirely unrelated goes wrong. You will start to feel like a horrible person for forcing people into products you know will not benefit them. I have been with the company forever and I cannot even refund a single fee for a cusomter who may absolutely need it, yet if the customer is a rich client who would threaten to leave, we won't think twice. SALARY is a huge joke. Different tellers and different CSR's can have substantially different salaries, and those definitely are not based on merit. Pay out is also a shame. All my friends work in banking, some for PNC and some for BOA or capital one. I have compared salaries and mine (and my colleagues) is the absolute lowest. Our payouts are cringe worthy. We can give it our all but if a customer review says we weren't beyond their expectations, poof : payout gone. Management is never on site. While the rest of us are in at 7 at times and out at 6, managers can frolic in at 11 and leave at 4. During the day they pretend they're going to get business and have been seen by people at local coffee shops with friends. Career development is a JOKE. I have been applying to some jobs within and even after YEARS of service, and stellar annual and quarterly reviews by my managers, I never hear a positive answer. please avoid. You can be the happiest most positive person and this company will forever change you. I am still employed but desperately trying to leave and have interviews lined up. save yourself the headache, the unfairness and seeing the extremity of human stupidity at work.