Company does not give you the resources to actually help customers - Customer Service Representative TD Employee Review

The company does not give you the tools you need to help customers. For example, there is basically no way to send documents electronically. I would say. 98% of things that customers needed such as a copy of a title or send us a bill of sale: it had to be done by fax or mail. This is 2024… Customers would get furious and rightfully so. It was very frustrating to want to help customers, but not have the tools to do so.