Good place to work if you want a challenging career - Individual Consultant (Inbound ) TIAA Employee Review

3.0
Oct 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Tiaa Cref pays their employees very well and has high expectations as well. They are in the process of transforming the company to be more competative in the market place. The inbound consultant position requires a person who is passionate about both financial services AND sales. The clients are mostly educators,hospital employees, people who work for non-profits, etc. Tiaa Cref is viewed as a highly ethical company and also sets the standard for customer service for a lot of other financial companies.

Cons

Because of the transformation process that T/C is going through right now, they may not have been emphasizing the need for people with prior sales experience (at least for the inbound consultant position). I think this is something they are working on, however, but it is something to be aware of if you accept a position with this company. Also, the technology (internal systems, etc) might not be up to par yet, but that is another facet of the company that they are improving as well.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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