Not the same company it was just 5 years ago - Director TIAA Employee Review

1.0
Apr 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Remote work set up but that is going away and will no longer be available

Cons

Company is run by new management that doesn’t comply with hiring the best talent regardless of location. Pay for working remote is fair but once that goes away salaries are not competitive with similar companies in NYC. Policy change has been handled poorly with CMO (who will be pushed out in favor of Lori’s own people) and Sr HR treated it like a joke trying to pretend they were one with the people and understanding their challenges which is ridiculous and fake and the joking is insensitive, rude and plain out of touch. Veiled as collaboration when even if that is the goal it is clear it is about headcount also so they should just be honest. Managers are not leaders and do not mentor or teach to bring people along. If you aren’t already doing what should be done you get a bad review and a bad bonus and belittled. To lose entire teams who could commute to NYC or Boston but are told to move to Charlotte is ridiculous. Maybe there will finally be opportunities for those that are left to move into new roles and add some growth opportunities to their resume but it is doubtful- they will assign roles regardless of interest or skill set or development opportunities because they don’t care and have a mess to fix. Flexibility will be back once they have a massive layoff of remote workers

Explore other reviews about TIAA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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