Struggling to find direction - Anonymous employee TIAA Employee Review

2.0
Jan 18, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has long history of giving highest focus to customer service. Employees are dedicated to that mission and to their work. Work from home is allowed. Good benefits.

Cons

Senior management is not aligned - continual org restructuring. Many, many pet projects - trying to be all things, very political... Every project is priority 1. Culture of favorites and hiring friends.

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Pros

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Cons

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4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Some offices are very nice Great people Meaningful work

Cons

Operations are a disaster Very little innovation Losing market share Highly bureaucratic Poor Management at all levels

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