It’s okay - Customer Service Representative TTEC Employee Review

2.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home options are nice.

Cons

They hire whoever, which is ridiculous. I was a seasonal employee and they send you out an invite to watch a Zoom presentation basically you’re hired. No real interview. This is why training will be so frustrating, people do not know how to work computers and the people who do get ahead and can’t do anything but sit around and forget everything while waiting for others to “catch up”. I feel like training was definitely a joke because of the incompetent people they hired to train. Never ever should a company just hire whoever and think everyone will succeed. If you get lost while in training and they put you out to the real deal later on, they’ll for sure fire you but it’s not your fault because remember this they hired whoever and made you have to wait around for others to catch up during training so there was no consistency while in training.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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