Corporate greed at its finest! - Inside Sales Representative TTEC Employee Review

1.0
Sep 16, 2014
Recommend
CEO approval
Business Outlook

Pros

An easy job only if you are in a desperate position to get a job.

Cons

Company has evolved into a modern day slave labor call center. From taking away commissions owed to sales staff, to supervisor/management clicks who would rather give attitude than to help or provide support to staff. Watch out for the sly and punishing tactics as well from supervisors/managers. Overtime this company has reduced their commisions/overhead costs tremendously to fatten their wallets, while employees cannot hardly afford anything beyond their living expenses. Better get Nutrition Assistance if you are a single parent, as I'm sure the company is relying on our government and tax funded programs to feed your children. They've created a revolving door willing to pay cheap short time labor and a toxic culture.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
1d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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