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      Terminix

      Engaged Employer

      Terminix reviews

      CSR - Customer Service Representative (CSR) Terminix Employee Review

      1.0
      Oct 13, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid Weekly only pro of the job

      Cons

      There is NO work life balance. NO holidays off. No support from leadership. High stress customers 24/7. Lack of accountability from branch managers and technicians. Billing, admin, and retention department prefer to shift blame and refuse to do their part in solving the customer issues.

      avatar
      Terminix Response
      8mo
      Thank you for sharing your experience. We are sorry to hear that your time with us did not meet your expectations, particularly regarding the demands of the role and the support provided by leadership. We recognize the challenges, and we take all feedback regarding work-life balance, management accountability, and internal support structures seriously. We are committed to providing a supportive environment where our colleagues feel valued, and we hope you'll consider reaching out to myhr@terminix.com to discuss your feedback in more detail.

      Explore other reviews about Terminix

      5.0
      May 25, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Weekly pay is great I think

      Cons

      I’m not too sure about it.

      2.0
      Jun 26, 2026
      Pest control technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Take home work truck and okay benefits.

      Cons

      we used to get a couple days off the end of the month to help recoup, but that's gone now Also Employees are pressured to submit sales leads or risk being scheduled for mandatory Saturday shifts. Stops are often completed early in the system to improve performance metrics, creating inaccurate reporting. This leaves fewer scheduled services for the following month, forcing employees to scramble to find additional stops just to meet their production goals.

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