Terminix Reviews | Glassdoor

Terminix Reviews

Updated July 13, 2018
714 reviews

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2.4
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Terminix CEO Nikhil (Nik) Varty
Nikhil (Nik) Varty
40 Ratings

714 Employee Reviews

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Pros
  • "Sales reps, receive company car, gas card , ipad" (in 48 reviews)

  • "Company provide you a car and gas card" (in 21 reviews)

Cons
  • "Work life balance deserve s a score of a negative 2" (in 35 reviews)

  • "Long hours, typical day starts at 7 am and goes until 7 pm" (in 51 reviews)

More Pros and Cons

  1. "First class organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Development in Memphis, TN
    Current Employee - Director of Product Development in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Terminix full-time (Less than a year)

    Pros

    I recently join Terminix and I am very impressed with the organization. My experience so far has been first class. Service Master has invested in a new state of the art facility in the middle of downtown Memphis. You often find senior management interacting with employees at all levels of the organization, which sends a positive message. People are very helpful and friendly. I would recommend Service Master and Terminix to my friends and past colleagues.

    Cons

    No obvious cons at this point in my employment.


  2. "Keyman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Terminix full-time

    Pros

    Freedom and determining your own pay check based on the amount of work you do. Company vehicle.

    Cons

    Inconsistent pay and slow in the winter time.

  3. "Great managent, little sales opportunity in area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Longview, TX
    Current Employee - Sales Representative in Longview, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Terminix full-time (More than a year)

    Pros

    Management is very hands on and dependable. Lots of freedom and flexibility.

    Cons

    Sales goal is the same for every region. So a sales person in LA, California has the same sales goal as a sales representative in a small town in Texas like mine.

    Advice to Management

    The branch in Longview has a great manager, no advice, great work!


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Professional
    Current Employee - Outside Sales Professional
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Terminix full-time (More than 3 years)

    Pros

    Company vehicle, don’t have to sit in an office all day

    Cons

    Long hours, monthly quota can be hard to hit


  5. Helpful (1)

    "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Houston, TX
    Former Employee - Service Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Terminix full-time (More than 5 years)

    Pros

    Bonus structure was very generous if all things fell into place.

    Cons

    Terrible benefits, every year less coverage and higher cost. Annual raises went towards benefits increases, felt like earning less annually

    Advice to Management

    What little heart the company had went out the window when the company went public. It's a customer service industry not a cash grab. Focus on developing your people and delivering excellent customer service.


  6. "Sales inspector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OSP in Sacramento, CA
    Former Employee - OSP in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Terminix full-time (More than a year)

    Pros

    Company vehicle , benefits, company phone,

    Cons

    6 days a week mandatory, micromanaging, favoritism,

    Advice to Management

    It’s a major corporation, managers are just puppets. Stop with the favoritism. Help your employees succeed by educating yourselves of managing all kinds of people, Not just one type


  7. "I received great training threw the company but after the recent pay change I left along with many others."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pest Control Technician in Sacramento, CA
    Former Employee - Pest Control Technician in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Terminix full-time (More than 5 years)

    Pros

    Wasn’t an hourly job at the time I worked there an your could go home when you were done with all your stops

    Cons

    Every cancel that you get you would lose $150 every cancel

    Advice to Management

    Treat employees as a person an not a number

  8. Helpful (1)

    "It’s not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Terminix full-time (Less than a year)

    Pros

    Weekly pay starting at $14.00 a hour
    Over time during peak season June-Aug
    They offer snacks sometimes
    That’s about it .

    Cons

    30 min lunch ! No matter how long your shift is
    They don’t accept doctor notes
    They truly don’t care about their employees.
    As a Sr CSR you have no power . You can’t credit accounts , you get treated like crap but the customers 90% of the day because of something the local branch has done
    You can the local management and no one answers 95 % of the time
    They have strict adherence and utilization scores for the call center
    The call center is so Un modern and depressing on the inside
    The system is OUTDATED !!! It’s like we work in 2003
    The supervisor are almost their for no reason
    Sr CSR handles every aspect of the job. Complaints , scheduling , billing , converting accounts, scheduling techs , the middle man for branches and customers , a door mat, damage requests, everything under the sun for only $14 a hour!!!!!!! ITS A SCAM

    Advice to Management

    Pay more if you expect so much from us.
    How can I ask for a lead when Every customer hates the company?
    WE ARE OVER WORKED, UNDER PAID AND DONT GRT ENOUGH TIME OFF THE PHONES.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Terminix full-time

    Pros

    Staff great managers nice atmosphere

    Cons

    Pay rude customers miscommunication of what is expected day to day


  10. Helpful (1)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Terminix full-time

    Pros

    Very little supervision, customers, and easy job

    Cons

    micro managing, very little work life balance, communication is horrible

    Advice to Management

    get on same page, stop distrusting employees and expecting the worst


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