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Terminix

Engaged Employer

Terminix

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Terminix Reviews

Updated May 13, 2022

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Found 1,365 of over 1,395 reviews

3.2
51%
Recommend to a Friend
50%
Approve of CEO
Terminix CEO Brett Ponton
Brett Ponton
310 Ratings

Top Review Highlights by Sentiment

Pros
  • "pay was good and competitive(in 92 reviews)
  • "Great company benefits are good(in 91 reviews)
  • "Great people and very innovative(in 56 reviews)
  • "Training was good when I initially started(in 49 reviews)
  • "pretty good money to be made(in 35 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Terminix and is not affected by filters.

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  1. 5.0
    Current Employee

    Service manager

    May 6, 2022 - Service Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    company truck, bonus, autonomy, field and office work combination.

    Cons

    micomanaged sometimes. lots of expectaions on you as a manger. it can be overwhelmign at times.

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  2. 5.0
    Current Employee, more than 3 years

    Best

    May 6, 2022 - Administrative Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love the incitement and people I work with

    Cons

    I can’t think of any

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  3. 4.0
    Former Employee

    Killing Bugs

    May 1, 2022 - Pest Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    solid year round work outside

    Cons

    every time a customer stops treatment you are harassed

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  4. 2.0
    Current Employee, less than 1 year

    Just a bad company

    May 13, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work from home, helpful training program

    Cons

    After the four weeks of training you're thrown to the wolves. You have a chat you can go to for help but sometimes you'll wait 5+ minutes for a reply or any help, meanwhile you have to leave the customer on hold because you're not allowed to do follow up with customer once call ends. Overall my impression of the company is pretty bad. Customers have appointments cancelled or rescheduled without notice, technicians tell customers to deal with them directly but if there's an issue we never know because the techs don't say anything (then we're on the hook dealing with a mad customer), the computer system is ancient and a mess to work with. Helping a customer requires using not only the company wide customer management system but also 3-4 websites to look up information in other ways. I understand why so many customers call angry or wanting to cancel their service. Things just seem to be mismanaged at every end and the left hand never knows what the right hand is doing.

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  5. 2.0
    Former Employee, more than 1 year

    Questions questions questions

    May 13, 2022 - Service Technician in Dayton, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you're a people oriented person who is extremely fortunate to be able to defuse any tense situations with people this is the job for you. Paid company truck and gas Pays decent on hourly and if you fit criteria number 1. Most tools/ equipment is supplied Great benefits Consistent starting hours take home company phone

    Cons

    Terrible end time hours at peak season. Go in at your regular start time that it would take for you to be at your first stop at 8 but on a busy day you can be off when its dark. Management listens to feedback but doesn't act upon it, especially district management. They'll hold company meetings with distressed employees listen to their feedback and nothing will be done. Expensive equipment to complete the job efficiently and effectively will be scarce unless you pay for it yourself out of pocket. Production pay is garbage unless you meet the minimum criteria of 3 stars out of 5. Extreme levels of stress about customers and pay towards the end of the month Customers contacting you through the day and night essentially making you on call to handle issues Customers volatility can cause a pay cut to occur based on ratings( substantial pay cut anywhere from 500-1500 Training is very minimal, sometimes youre thrown to the wolves and told to make it work and just read if you have any questions. Turn over rate is massive due to pay scale and work load. (pay doesnt match the amount of effort needed to do the job)

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  6. 5.0
    Current Employee, less than 1 year

    A Breath of Fresh Air

    Apr 27, 2022 - Marketing Consultant in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Autonomy Flexibility Growth Healthy work-life balance

    Cons

    Diversity in leadership No bonuses

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  7. 5.0
    Current Employee, more than 3 years

    Great company with lots of growth

    Apr 21, 2022 - Program Manager in Memphis, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of growth potential, very transparent leadership

    Cons

    A lot of changes at the executive level.

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  8. 3.0
    Former Employee, more than 3 years

    Great people,

    May 5, 2022 - Customer Service Coach in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers, very stable company

    Cons

    Ancient systems, overbooked technicians, serious employee shortages

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  9. 4.0
    Current Employee

    Great place to work

    Apr 13, 2022 - Keyman 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility Benefits Decent pay Make your own schedule for the most part in a way.

    Cons

    Strenuous work Pushy about selling

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  10. 4.0
    Current Employee, more than 5 years

    A Moldable Position

    Apr 7, 2022 - Termite Technician in Hendersonville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule. Self managed schedule. Easy work most of the time.

    Cons

    Over management, the regional manager is over confident in opinions, and the branch manager under does not want to stand up to defend us or themselves in fear over being fired for little to no reason except disagreement.

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Viewing 1 - 10 of 1,365 Reviews

Terminix Reviews FAQs

Terminix has an overall rating of 3.2 out of 5, based on over 1,395 reviews left anonymously by employees. 51% of employees would recommend working at Terminix to a friend and 46% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Terminix employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Terminix. This rating has decreased by -1% over the last 12 months.

51% of Terminix employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Terminix 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Terminix to be coworkers, career development, benefits and the cons to be culture, compensation, management.

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