Pros
The coworkers and customers environment.
Cons
This company is in trouble financially. Ever since CCFI incorporated TitleMax in October 2023 things have steadily gone downhill. If you like to be micro-managed daily continue reading. Normal migration changes were to be expected; however, the expectations for retail associates to perform has been frustrating and overall exhausting. In 2024 the owner, Tim Pearson and affiliated board sliced supplemental bonuses for retail employees and spun it as they were giving us an increase in pay of $2 more per hour plus a percentage of the store’s profit earned. Some accepted it because they love their stores and customers. We drank the Kool-Aid. In Sept 2024 Tim Pearson promised a donation of $1M to the Children’s Medical Center Foundation for cancer research but put the responsibility on retail stores to collect those promised funds. Daily meetings were held in order to report to Tim how much in donations we had collected. The pressure was intense. Friends, family, surrounding retail stores, etc. Most recently, Tim Pearson announced that retail bonuses would be cut yet again by increasing store expense responsibility. Meaning that we are now responsible for a percentage of accounts that charge off (unpaid loans). We can recoup those the funds if the vehicle is repossessed and sold at auction that month. Otherwise we are up a creek. I cannot stress how deeply this company is in trouble and will disappoint you every day to no end. You will be expected to perform like a cymbal banging monkey, collect fees on loans that have been put on people we knew couldn’t afford them in the first place or your job will be threatened when your don’t collect overdue funds. It’s miserable and I am currently looking for another job that I know will truly help people. Not one that will sprinkle sugar on someone suffering financially and then aggressively collect off the misfortune. One that won’t lower my pay at will with a 24 hour warning. A company that can pay their bills.