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TitleMax Reviews
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    TitleMax Reviews

    Updated September 20, 2018
    546 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Tracy Young
    289 Ratings

    546 Employee Reviews

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    Pros

    • "The pay is Good, the people not so much" (in 39 reviews)

    • "PTO accrual, great pay in compensation for working hard" (in 37 reviews)

    Cons

    • "Going to have to say work life balance, if you put the work in your there 10 hours a day to run a balanced business" (in 42 reviews)

    • "Centers are understaffed upper management cannot hire the right people" (in 74 reviews)

    More Pros and Cons

    1. "General Manager Trainer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager in Arleta, CA
      Current Employee - General Manager in Arleta, CA
      Recommends
      Positive Outlook

      I have been working at TitleMax full-time (More than a year)

      Pros

      The work life Balance is amazing! the company and President Otto bend over backwards to take care of their employees and their needs, they call this the TitleMax Family and they really believe it! it warms my heart everyday to be able to help people and work for a company who walks the talk and talks the walk!
      The pay and benefits are above the industry standards!
      oh! and closed on Sundays

      Cons

      There is truly no Cons to working at TitleMax, this is THE dream job, make an application if you want to love where you work :)

      Advice to Management

      Guys, just keep doing what you're doing! my team loves to follow you all on twitter!

      TitleMax Response

      Apr 12, 2018 – Social Media and PR Strategist

      Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to... More

    2. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at TitleMax full-time

      Pros

      Good benefits while working there

      Cons

      Horrible work hours, but work with I if u need time off

      Advice to Management

      None

      TitleMax Response

      Sep 21, 2018 – Social Media and PR Strategist

      Thank you so much for taking the time to leave a review! We wish you all the best in your career with us.

    3. "General Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - General Manager in Aurora, IL
      Current Employee - General Manager in Aurora, IL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at TitleMax (More than 3 years)

      Pros

      Ok pay with the right Team you will WIN

      Cons

      Google reviews & App down loads is #1 focus next to new loans. Need better training (not just a video or a 2 page statement on how to do things) ON HAND TRAINING. Company should show more compassion for employees. 11 hr days mon-fri. As much money this company makes we should have updated computer systems as well as clean carpets that we dont have to shampoo ourselves. When you are placed in a location dont sugar coat nothing be 100% upfront of what the root of problem is.

      Advice to Management

      Hands on training with employeess there is potential to bonus good if given the proper tools snd guidance. More district events out side of work vollyball, potlucks other then just some what christmas parties

      TitleMax Response

      Sep 12, 2018 – Social Media and PR Strategist

      Thank you for your feedback and review. It is important that we know both positive and negative feedback in order for us to continue to improve. In terms of the specific points you’ve raised, we will... More

    4. "Work Hard, Win Big and Have a Future"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Nashville, TN
      Current Employee - Anonymous Employee in Nashville, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TitleMax full-time (More than a year)

      Pros

      Paid for performance, Talent obsessed with best training and mentor program I have seen in my 30+ years of management. The company looks for and expects top performance and gives the how to and why. If you follow the plan, are self driven and passionate...you win here!

      Cons

      Need to have more aggressive wage for SM and below.

      TitleMax Response

      Aug 24, 2018 – Social Media and PR Strategist

      Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to... More

    5. "Store Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in Houston, TX
      Current Employee - Store Manager in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TitleMax (More than a year)

      Pros

      Awesome room for growth and the management definitely set you up for success, if you put in the effort for it!

      Cons

      The only company that I can really think of on the top of my head is having to use your own personal vehicle, to run store errands.

      Advice to Management

      Keep on focusing on internal growth and focusing on developing your talent in the company, you guys are doing great!

      TitleMax Response

      Aug 20, 2018 – Social Media and PR Strategist

      It sounds like you are enjoying your time with us! Thanks so much for leaving a review. We wish you continued success in your career with the Company!

    6. "General Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in San Antonio, TX
      Former Employee - Anonymous Employee in San Antonio, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at TitleMax full-time (More than a year)

      Pros

      Sunday off...pay is ok..job is pretty simplistic and monotonous

      Cons

      DDO trying to prove he was smarter than everyone, micro managed, hypocritical management, unprofessional behavior from DDO.

      Advice to Management

      Re-train all DDO (especially San Antonio) to value employees (even those with college degrees), and to perform at high leadership levels.

      TitleMax Response

      Sep 4, 2018 – Social Media and PR Strategist

      We value your honest feedback. We are always striving to improve and will take your feedback into consideration. Thank you so much for taking the time to leave a review.

    7. "Run Away!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Savannah, GA
      Former Employee - General Manager in Savannah, GA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at TitleMax full-time

      Pros

      Pay, but that's not that great anymore

      Cons

      Too many to list! No home time, constantly worried you're getting fired or more likely replaced because they think a new face fixes everything. Extreme micromanaging. Just plain miserable!

      Advice to Management

      None

      TitleMax Response

      Aug 29, 2018 – Social Media and PR Strategist

      We value your honest feedback. We are always striving to improve and will take your feedback into consideration. Thank you so much for taking the time to leave a review.

    8. Helpful (1)

      "General manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at TitleMax full-time

      Pros

      Freedom to grow business and make contacts

      Cons

      Limited ability to make changes to close a sale

      Advice to Management

      Busy days are not due to mailers they are due to locations

      TitleMax Response

      Jul 18, 2018 – Social Media and PR Strategist

      Thanks so much for your review. It is important that we know both positive and negative feedback in order for us to continue to improve. We appreciate your honest feedback!

    9. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TitleMax full-time

      Pros

      Off weekends good pay & benefits

      Cons

      Long weekdays, job security is based on meeting goals

      TitleMax Response

      Jul 18, 2018 – Social Media and PR Strategist

      Thank you so much for leaving a Company review on GlassDoor.

    10. "Not worth it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at TitleMax full-time

      Pros

      Great pay and people. Office environment.

      Cons

      Management is inconsistent and unappreciated

      TitleMax Response

      Jul 13, 2018 – Social Media and PR Strategist

      Thank you for your feedback and review. We appreciate you sharing your concerns with us; they will be shared with our management team. We are always looking for ways to improve!

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