TitleMax Reviews | Glassdoor

TitleMax Reviews

Updated January 12, 2019
576 reviews

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3.2
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Tracy Young
308 Ratings

Employee Reviews

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Pros
  • "Good pay if you make your goals" (in 41 reviews)

  • "Great pay you write your own check" (in 40 reviews)

Cons
  • "Going to have to say work life balance, if you put the work in your there 10 hours a day to run a balanced business" (in 43 reviews)

  • "Centers are understaffed upper management cannot hire the right people" (in 77 reviews)

More Pros and Cons

  1. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Lexington, SC
    Current Employee - General Manager in Lexington, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TitleMax full-time (More than 3 years)

    Pros

    Great place to work. Takes care of their employees

    Cons

    Long hour but worth it

    Advice to Management

    Continue to set goals

    TitleMax Response

    Nov 26, 2018 – Social Media and PR Strategist

    Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to... More


  2. "gtrf"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good pay for sure here

    Cons

    none that i can think on

    TitleMax Response

    Jan 14, 2019 – Social Media and PR Strategist

    Thank you for your review! We are so happy that you’re enjoying your time with us!

  3. "Good company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Yorktown, VA
    Current Employee - General Manager in Yorktown, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TitleMax full-time (More than 3 years)

    Pros

    Promotes within the company is a plus

    Cons

    No pay raises, same pay

    TitleMax Response

    Jan 4, 2019 – Social Media and PR Strategist

    We appreciate your feedback, thank you so much for leaving a review. We are always striving to improve and will take your feedback into consideration. We wish you all the best in your career with... More


  4. "Good job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TitleMax full-time

    Pros

    Good steady hours. Good management

    Cons

    I commuted from Vacaville and the pumpkin was not worth it. Management expected you to be out marketing all the time

    TitleMax Response

    Jan 14, 2019 – Social Media and PR Strategist

    We appreciate your feedback, thank you so much for leaving a review. It is important for us to recognize constructive criticism; we will be sure to review your suggestion with our management team.


  5. "Stressful"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TitleMax full-time

    Pros

    Work is very laid back

    Cons

    Back and forth to work

    TitleMax Response

    Jan 10, 2019 – Social Media and PR Strategist

    Thank you so much for leaving a Company review on GlassDoor. We appreciate your feedback.


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TitleMax full-time

    Pros

    Great people to work with, sense of accomplishment helping others.

    Cons

    Limited advancement and capped pay rates unless promoted- if there is a position available within driving distance. Lots of busy work. More or less a call center.

    TitleMax Response

    Jan 7, 2019 – Social Media and PR Strategist

    We appreciate your feedback, thank you so much for leaving a review. It is important for us to recognize constructive criticism; we will be sure to review your suggestions with our management team.


  7. "Horrible upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TitleMax full-time (Less than a year)

    Pros

    The feeling you get when your first hired the quickly fades in 30 days.

    Cons

    Csr just maybe the only safe position. You have to learn quickly and ask tons of questions, everyone is afraid of losing their job that is a everyday threat. They promote you asap to push you into positions your barely trained for then write you up and fire you. Every GM SM AND ASM is scared of being jobless. They make you accountable for other people choices. They had customers that lost everything in the hurricanes and never offered them any help. Then made employees responsible for collecting from these broken customers. They forced repos even when the tow companies shut down and didn't want to pick up the already devastated customers. Did I mention any day can be your last and everyone will know but you management taps too much. I liked them but the stress of when is my last day was unbearable when I told them I was putting in a 2 week notice they fired me right then. They force employees to make customers give good reviews then pounce on store if they fall short. They try to pry in your social media suggesting to add them and put in a good word. Did I mention they will train your replacement in your face and dangle them over you constantly.

    Advice to Management

    Make sure your employees are fully trained and prepared for next level before you force them out of a position with promises and hopes but ultimately will lead to termination. Put a muzzle on those DDO they talk and gossip with favs and it trickles down to offend people and make them feel hopeless and out numbered. Place experienced managers in broken store not new people and then fired them when they are unsure of what the problem is. Go back to basics loans and collections. Its so much I can go on but y'all are out of control.

    TitleMax Response

    Dec 27, 2018 – Social Media and PR Strategist

    Thank you for your feedback and review. We appreciate you sharing your concerns with us; they will be shared with our management team. We are always looking for ways to improve! As a Company, we work... More

  8. "Poor business practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Kansas City, MO
    Current Employee - Store Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TitleMax full-time (More than a year)

    Pros

    40 hour work week, customer interaction and relationship building

    Cons

    Poor senior management, unrealistic expectations

    Advice to Management

    Don't lie to employees, treat employees with more respect

    TitleMax Response

    Jan 2, 2019 – Social Media and PR Strategist

    Thank you so much for taking the time to leave a review. We take pride in helping our team members thrive and are deeply invested in their growth and development so that they can, in turn, make a... More


  9. "Not away to run a business."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Chesapeake, VA
    Former Employee - Customer Service Representative in Chesapeake, VA
    Doesn't Recommend

    I worked at TitleMax full-time (Less than a year)

    Pros

    Helping people in time of need.

    Cons

    Staff not treated well by upper management. Yet, they preach respect, there is none. So turn over is high.

    Advice to Management

    Change the upper management and train them in management 101. Speaking from being a GM that cares.

    TitleMax Response

    Jan 2, 2019 – Social Media and PR Strategist

    Thanks so much for your review. It is important that we know both positive and negative feedback in order for us to continue to improve. We appreciate your honest feedback!


  10. "Interesting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at TitleMax full-time (More than 3 years)

    Pros

    Good pay if you make your goals.

    Cons

    Turnover rate is crazy.

    Advice to Management

    Take your time when hiring. Create a more thorough interviewing process

    TitleMax Response

    Dec 7, 2018 – Social Media and PR Strategist

    Thank you for your feedback and review. We take all reviews into consideration and will be sure to review this information with our management team. We know there is always room for improvement and... More