A great company that is still growing - Resident Service Specialist UDR Employee Review

4.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

If you have a good side of management, you’ll definitely have a great experience at the company. Most of the properties have turned away from commission based leasing, and Intern have a separate department that handles leasing which removes the competitive nature from the environment and also allows you to get paid more hourly to compensate for the lack of commission. They are continuously looking for innovative ways to expand benefit packages for employees and expanding ideas on how they can bring more ease in a peace of mind to the employees as a whole.

Cons

They tend to make decisions about bringing in new policies fairly quickly as in the policy has already been implemented when you were receiving the training or the notification that we have something new coming, which can be a little bit stressful, especially if there are changes that affect residence at a property as a whole. It can be as simple as an email being sent out letting someone know that they are going to have a new charge on their next lease, and then you are bombarded with a bunch of people running into the office to complain whereas, realistically, if you are able to give people more of a heads up, it allows us time to be able to maul over the changes and find a way to give the proper verbiage to the residents.

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UDR Response
2y
Thank you for reaching out, your feedback is vital to us. Glad to hear you enjoy your management experience. We appreciate your feedback on properties working with interns as well as your experiences with new policies and training. We are actively working on work-life balance to ensure a better experience for all associates. We are always looking for ways to improve and would love any additional feedback you have. Please feel free to reach out to HR@udr.com with additional information.

Explore other reviews about UDR

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team that I worked with. We had a lot of fun and leasing was straight forward. Generous commissions and good sales training.

Cons

Not much room for growth as people stayed in their roles for a long time.

4.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Enivornment Good People Promote and hire within

Cons

Don't learn much Sales internship is more customer service than sales

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