Avoid at all costa - Claims Adjuster USAA Employee Review

Reasons many employees are abandoning ship: -Constant micromanaging: managers tell you to work faster, all while sending you messages to work this file and that one. 1 on 1s are “let’s focus on what you aren’t doing right” meetings. -Leadership blaming frontline workers for their own ineptitude, -Antiquated, broken systems -No time to properly adjust claims: you are expected to make a decision with what you have instead of trying to get a full picture. -Wages are beyond low for industry and the amount of work you are expected to manage. -Adjusters have been forced to take on total loss, and catastrophe claims IN ADDITION to working regular, and UMPD/UIMPD claims. The competitors have different departments to handle the various types of claims. -A portion of the annual bonus was re-allocated and labeled as a “one time raise”. -Due to long hold times and the inability to follow-up, some members have become downright abusive. While I understand their frustrations, don’t take it out on the employees. We are overworked, understaffed, and underpaid. -Leadership has adopted a reactive stance; this has lead to several efficiency experiments that have negatively impacted employees and members. -In addition to being an adjuster, you serve as a switchboard operator. Calls are misrouted to the wrong departments, wrong adjuster all day, everyday. In the past week, out of the 200+ claims in my bucket, I have handled approximately 5 of my own claims. I spend my days answering and adjusting my peer’s claims. I have been berated several times in the last few weeks for not communicating with my insureds. I have less than a minute before a new call comes in. I can’t afford to use the restroom between calls. - The claims industry can be draining and taxing. I know several employees who have taken leave for mental health reasons due to working at an ill-equipped company. -It is hard to promote. There are many people who have applied for upwards of 15+ jobs. They can’t all be unqualified.