Fast Paced Whiplash - Global Total Rewards Analyst UserTesting Employee Review

2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Advantages of working at UserTesting was the salary was fair and a lot of true leaning happened. People are nice in that very corporate professional way. There was also a lot of modern tools at your disposal, though learning them is on you.

Cons

Even though I had been informed that the company needed major care after the acquisition last year, there was still a misunderstanding or misinformation of what was needed for the role. Also many roles have more than 1 person working at the similar level/ tasks that you can get support with. My specific role did not as well as minimal guidance on each counties countries needs. The whole time I was there was it was just figuring out what had to be done, laws that were involved, who needed to be spoken to, and how to implement actions. When things started to smooth out that is when the redundancy happened. When being made redundant I got the courtesy of an under 5 minute call where the manager told me the business made the decision that the position was going to be made redundant. The PBP took over and read out a legally approved script, asked if I had questions without any time to think or process. As soon as the meeting was over my computer was shut down and made into turned into a very expensive paper weight. All in all very high work expectations with minimal position support and no off boarding support.

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

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