UserTesting reviews

3.1

51% would recommend to a friend

(568 total reviews)
avatar

Eric Johnson

56% approve of CEO

51% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 568 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

568 reviews
1.0
Mar 10, 2023

Run very far

Recommend
CEO approval
Business Outlook

Pros

You'll meet a ton of amazing professionals. You will be paid (below market value), still paid though. Join an ERG Be sure to get your experience and then get our before you get put out.

Cons

Leadership is never on the same page. No two managers, directors, VP's, or C-Levels are ever on the same page. Leadership will remind you that you are just one of many contributions to their paycheck. The pay is low compared to other companies in the B2B SaaS space - do with that what you will. Benefits are fairly decent, I cannot complain. Layoff central. Restructuring every 3-5 months is insane. The CEO seems to know what he is doing though (I say this very loosely). There are ism's present; favoritism, sexism, a sprinkle of racism. The environment can seem a bit juvenile and clique-y, as mentioned in a previous review. If work culture means a lot to you, do not join this company. This is a 'sip the Koolaid' environment. They do not practice the kindness and empathy they so preach. Gossip runs rampant and returns back in timely fashion. Diversity has an actual meaning, and not the one the CEO mentioned 'hiring those from other countries'. Hardly seen the diversity AND inclusion mentioned on the career page or at the all hands meetings. In all, you will be overworked, overwhelmed, and underpaid. Please take heed to the details of each honest review. All the best to those who accept employment, perhaps your experience will be better than ours.

1.0
Oct 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Fun perks, nice people, easy going environment

Cons

SOMEHOW what I told HR during my exit interview got back to me via another employee who was told by ANOTHER employee.

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UserTesting Response
6y
I see your review and would like to follow up with you directly. If you feel comfortable, I'm available to discuss what happened. It would not be like anyone on our team to discuss anything confidential, so I would really like to know what happened. Please reach out if you would like to give me more information to work with. In the meantime, we will review our practices.
2.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

There are very few positives to working at UserTesting in 2023

Cons

Acquired by private equity, merged with userzoom and preferred their hard nose culture to Usertesting’s “be kind to others.” Constant layoffs, work feels like you have a gun to your head at all times. Executives are out of touch and constantly set the field team up for failure. The CEO brought in his exec buddies, sold to Thoma Bravo, made their millions, and now the rest of the company is suffering for it. UserTesting is not even a shell of itself, it is a corpse.

Viewing 1 - 3 of 568 Reviews

Glassdoor has 796 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.