Supportive team culture with room for improvement in communication - Senior Support Specialist UserTesting Employee Review

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, I have genuinely enjoyed my time here and have been lucky to work with some incredibly talented and supportive people. I would say that teamwork is one of the things that stands out most. People are always willing to jump in, share knowledge, and help each other out when needed. It never feels like everyone is just looking out for themselves. Another thing I really appreciate is how inclusive the environment is. People from all kinds of backgrounds, cultures, and experiences are welcomed and respected. There is a genuine effort to make people feel included, and I think that shows in the way teams work together and communicate. I also value the amount of trust employees are given. There is very little micromanagement, which allows people to take ownership of their work and be accountable for results. You're treated like a professional and given the space to do your job, which makes a huge difference when it comes to both motivation and job satisfaction. The work itself is meaningful, and it's rewarding to see the impact the product has on customers. I've learned a lot during my time here, not just from the work but from the people around me.

Cons

Like any company, there are areas that could be improved. During periods of change, clearer communication and more visibility into long term priorities would help employees better understand where things are headed and how their work contributes to the bigger picture. Also, I personally believe that continued focus on career growth and development opportunities would definitely go a long way.

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5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

2.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to see new websites possibly becoming more prominent in internet history, can move at own place, and easy work.

Cons

Only receive 10 dollars per video - sometimes even less. Harder to get certain tests if you're in a certain demographic.

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