A gem of a place to work in Silicon Valley! - User Experience Researcher UserTesting Employee Review

5.0
Jun 13, 2017
Recommend
CEO approval
Business Outlook

Pros

The work culture is amazing! I love my coworkers; it's easy to reach out and ask for help--everyone is extremely friendly and genuine. My managers have always made me feel like I am cared about as a person, and I appreciate that they are always providing and encouraging us to take opportunities to learn and grow.

Cons

UserTesting has grown a lot in the past few years and is shaping up to be a formidable company. As such, working here, you can expect a lot of changes (in internal processes, etc.) that will eventually lead the company to greater success.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

See reviews by: Helpful|Rating|Date|All