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      UserTesting

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      UserTesting reviews

      A good place for cheap, fast and bad education. - User Researcher UserTesting Employee Review

      1.0
      Aug 12, 2015
      User researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      If your young and have no experience in software design or research, Usertesting is a good place to learn some buzzwords that may get you a job somewhere else where you can learn about the industry

      Cons

      I was directly told by management that Usertesting was all about providing fast and cheap service to its customers, if your looking to create good work this is not the place for you. An extremely top down organization, every researcher I worked with said the same thing, "6 months and you've learned everything you possibly could and need another job to further a career and afford living in Silicon Valley." It over works it's research team, claiming to be a new start-up and forcing employees to work work 60 hour work weeks every 3-4 weeks. All research conducted is based off of what the sales team can sell and not tied to any design sciences.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I don't think this review was actually posted by one our current employees. We anonymously survey our employees every quarter and there is no responses that would correlate with this review. I also meet one-on-one with every employee on an on-going basis to find out how people are doing and what problems they're seeing. Based on these conversations, I don't think this review is real. That being said, we make it a priority to enable people to have a good work/life balance and not put in "60 hour work weeks".

      Explore other reviews about UserTesting

      5.0
      Jun 24, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

      Cons

      Primarily remote with some smaller offices located in major cities.

      5.0
      Jun 22, 2026
      Regional account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

      Cons

      Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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