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      UserTesting

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      UserTesting reviews

      Great Place to Work - Senior Customer Success Manager UserTesting Employee Review

      5.0
      Apr 9, 2024
      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, amazing product/service. Loved the partnership and support of the larger team while also being able to excel as an individual contributor. Leadership team is great. Overall, it's a great place to work.

      Cons

      Went through company merger, working through that growing pain. But I expect nothing but great things once this phase is in the past.

      Explore other reviews about UserTesting

      5.0
      May 5, 2026
      Software tester
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really easy to get paid and find gigs

      Cons

      Screeners can be tough sometimes

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -- Leadership transparency about what we're doing and why we're doing it; and how we are working through current market instability/uncertainty. -- Compensation & Benefits package is the best I've ever had in the past 3 decades.

      Cons

      -- Our sales team is failing us -- Still(!) working through the tech debt of the Userzoom merger

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