The death of greatness - Customer Success Manager (CSM) UserTesting Employee Review

2.0
Jul 18, 2024
Recommend
CEO approval
Business Outlook

Pros

It used to be a great workplace. There was a true culture of kindness, and people assumed positive intent of each other. The core UserTesting product is amazing.

Cons

- Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-- Leadership transparency about what we're doing and why we're doing it; and how we are working through current market instability/uncertainty. -- Compensation & Benefits package is the best I've ever had in the past 3 decades.

Cons

-- Our sales team is failing us -- Still(!) working through the tech debt of the Userzoom merger

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