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      UserTesting

      Engaged Employer

      UserTesting reviews

      Lots of growth, lots of opportunity - Principal Customer Success Manager UserTesting Employee Review

      5.0
      Oct 17, 2024
      Principal customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible customer base. Lots of opportunities to partner with leading companies building incredible products.

      Cons

      There has been a lot of change over the years, but it's natural for a company to grow as we are. However, the high amount of leadership turnover makes it hard to be consistent with our customer base.

      Explore other reviews about UserTesting

      5.0
      May 5, 2026
      Software tester
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really easy to get paid and find gigs

      Cons

      Screeners can be tough sometimes

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -- Leadership transparency about what we're doing and why we're doing it; and how we are working through current market instability/uncertainty. -- Compensation & Benefits package is the best I've ever had in the past 3 decades.

      Cons

      -- Our sales team is failing us -- Still(!) working through the tech debt of the Userzoom merger

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