Unpleasant - Sales UserTesting Employee Review

1.0
Mar 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Some great people and the product is best in class

Cons

SaaS sales roles are often high pressured but UT is next level in terms of pressures and deluded expectations. The attitude is very one sided in that it’s all ask and very little give to help achieve. The new CEO and exec team put in last summer know nothing about the product or market and look as if they are just boiling it down to its most basic parts to prepare for sale. The business seems to operate in a parallel reality of what leadership say is happening and image they want to project and the reality on the ground. There is a constant hope amongst colleagues that it will get better after.. (e.g. the next big round of layoffs etc) - but it actually just gets perpetually worse. There have been at least 8 large rounds of redundancies in 2 years and the remaining team are burnt out, bewilder and looking for a way out. Leadership is relying on the scarcity of other roles at the moment to use that position of power to squeeze the life and soul out of the what’s left of the culture and the individuals in the team.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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