Toxic Culture, Zero Growth, and a Deeply Misleading Sales Structure - Business Development Representative (BDR) UserTesting Employee Review

1.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The product has market recognition, and some colleagues on the ground level are talented and well-intentioned. Fully remote setup allows flexibility in daily scheduling.

Cons

Zero Career Growth: Despite hitting or exceeding quota consistently year-over-year, there were no clear pathways for promotion or advancement. “No cap on commission” was repeatedly promised but quietly undermined—quotas were raised arbitrarily and accelerator percentages were slashed without notice. Not a Meritocracy: Performance doesn’t matter. Promotions were political and based on favoritism, not results. Sales reps who hit targets were pushed harder without meaningful reward. Deep Ethical Concerns: Senior leadership openly instructed reps to input fake pipeline numbers for their top accounts—essentially cooking the books to look better to private equity investors. This wasn't a misunderstanding; it was a deliberate, top-down directive. Toxic Culture & Racism: I experienced racist remarks from colleagues that were brushed off by management when reported. There is little to no accountability for behavior that violates basic standards of respect. Private Equity Destruction: Since the PE acquisition, the soul of the company has been gutted. Decisions are made solely for investor optics—not for the long-term health of the business or wellbeing of the employees. Morale tanked and turnover skyrocketed.

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

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