Great Teammates, But a Company in Decline - Customer Success Manager UserTesting Employee Review

Leadership often lacks accountability, and major changes across product, personnel, and pricing are frequently implemented without sufficient consideration for customers or employees. Since going public, the company has experienced multiple rounds of layoffs. The culture is heavily sales-driven, with many sales leaders viewing other departments primarily as support functions rather than strategic partners. The influence of private equity ownership is strongly felt, reinforcing short-term priorities over long-term vision.