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IT professionals: This is not the job you're looking for - Technical Support Engineer VMware Employee Review

2.0
Sep 30, 2013
Recommend
CEO approval
Business Outlook

Pros

- Good medical/dental/vision benefits - Casual dress environment - Free snacks - Free weekly catered dinners - Outstanding 6-week on-boarding and training program - Other training made available from time to time

Cons

- Run like a call center: If you come from a customer service background, you'll fit right in - Unreasonable work volume - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

Explore other reviews about VMware

5.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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