If you're an engineer, you can do much better than work for Wayfair - Anonymous employee Wayfair Employee Review

1.0
Sep 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of free junk food. You will never need to buy junk food for yourself while you work there. The central location is very accessible by T or commuter rail. Lots of good people, though they usually don't last long when they see what they signed up for.

Cons

Inexperienced management with big egos, and lots of politics. For the most part, management is hired from outside, and those who get promoted into management positions are very good at navigating the copious amounts of politics in the office. The ability to manage people doesn't seem to be a criteria in promotions or hiring decisions. No conferences - Wayfair will not pay for engineers that are below Level 4 to attend any conferences, even if they take place in the building next door, in Boston, and cost $20. This is the company's official policy, and the fact that a conference is highly relevant to your work is perfectly irrelevant to management. If you want to go to a conference, be prepared to pay for it out of pocket, and clear the PTO needed with your manager well in advance. Poor working conditions - the office is very cramped, and every employee gets exactly the space that their desk and chair take up. Nothing more, nothing less. If you need quiet time to focus on your work, plan to do that at home, because if you are lucky enough not to sit next to a sales team or some other group that is on the phone all day, you will definitely be distracted constantly by the high foot traffic in the office and loud chatter everywhere. Most people wear headphones, but it is impossible to block out the noise of 1,000 people on a floor with no walls or dividers. Virtually no flexibility - time off is hard to come by at Wayfair. If you are lower than level 4, you get a small number of paid days off that include both vacation and sick time. If you happen to have planned your vacation but inconveniently get sick before or after, good luck. If they are out of PTO for the year, most people tough it out and come to work sick, but if you still have PTO, you can take it and stay home - though you might still be expected to work, unless you planned to be sick and have somehow managed to wrap up all your projects before your sick day. Being too sick to leave your place is also virtually the only time when working from home is begrudgingly allowed at Wayfair, even if you're one of the lucky few to have a laptop. Widely implemented buy-your-own policy - When you work at Wayfair, you get the absolute bare minimum you need to do your job. You get a desk, a chair, two standard Dell monitors, a Dell tower, a standard keyboard and a standard mouse. Want a bigger monitor? You can buy one yourself. Want a laptop? Most people use their personal ones when they need to log in and work some more after hours. Want a wireless mouse so your cord doesn't get in the way all the time? You can buy one yourself. The only office supplies in the office are limited to blue and red PaperMate pens, and yellow legal pads. If you're lucky, you might find a stapler by a printer when you need one, but that is not a guarantee. Again, most people bring their staplers from home if they need to use them. Low pay - It is well known that Wayfair pays very little compared to the other companies on the Boston tech scene, and they get away with it mainly because they hire people straight out of college who are too scared that they won't get another offer and accept Wayfair's lowball with no pushback. They have recently started increasing offers for experienced engineers and some other functions in order to attract more experienced talent, but you will typically have to negotiate in order to get a competitive offer from them.

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5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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