Pros
Decent benefits - a lot of really good people work here - working from home
Cons
What would cause an employer to leave their employer after working there for over 8 years? Where to begin? - It's all about the number here folks. Many of which the reps really do not have any control over, but they don't care. You can go from being the #1 rep to #300 instantly with one bad score, and then you are written up, bullied, and threatened....even if the score had nothing to do with you or the service you provided. The bottom line is ALL they care about. - HR is a joke. Look folks, HR is never there for the employees at any business; they are there to support the business and not the employees. However, some places do that better than others, and Wayfair has the worst HR department I have EVER worked with. It's a wonder they haven't been sued...but, wait, they have had lawsuits filed against them but settled out of court to keep it quiet and changed NOTHING. - Stress is an understatement for this job. Between abuse from the customers and abuse from the management, along with a culture that refused to recognize employees as anything but a warm body, it's a wonder anyone works here anymore. I personally know 37 employees who have gone on FMLA JUST because of how abusive Wayfair is. HR actually encourages employees to go on FMLA, and then, because they are the way they are, the do nothing but hassle you, change rules, and add to the stress. I was never on FMLA, but the toxic and abusive environment here actually made me suicidal...and, guess what, they didn't care. - There is NO WAY to advance here unless you do it within the first two years. And even if you could, you would have to take a pay cut as anytime you change jobs, you are required to take the entry level salary for that job. So all those raises you earned for being a top performer? They are GONE. Yep, Wayfair actually punishes you for being a top performer. In fact, they seem to do everything they can to try to push you out of the company and get you to quit if you have been there for a long time. I guess they think it's cheaper to hire someone new at a lower salary, and since they think you are just a warm body, they are probably right. - Have a great idea? Don't bother telling anyone about it. They have all these surveys and focus groups where they invite you to share your ideas, but then you NEVER hear a single word about what happened to them. It's all just lip service. - Team managers have zero power. WFM has more power than anyone except Niraj and Steve I think. It's all completely backwards and, again, geared toward numbers. - They don't care about custom service at all. Don't let them fool you with their lies. They give their reps absolutely no power to help the customers and then get mad at you when the customer isn't happy. - Did I mention the abuse? It's worth mentioning again. I honestly feel like this place caused me PTSD. It's been over two months since I quit, and I am still dealing with the psychological implications. I know others in the same boat. -They often say one thing and do another. No one really knows what the rules are. They just make it up as they go along, and upper management, feeling they need to justify their jobs, create all these stupid rules and come up with these crazy ideas that any seasoned rep knows won't work, but we are forced to implement them and be the Guinea Pigs. - By the way, when I first started here, it was the best job I had ever had. By the time I had finally. had enough, it was the worst. They could have done it right, but decided hiring upper management from such customer service greats as Comcast would be a better idea. - And just for fun, when I put in my two weeks notice, they started nitpicking every little thing I did. I was one of their top performers, but if you just looked at the last two weeks I was there, you would think I was one of the worst. It was like they were trying to find ways to fire me. I have never experienced such non-professionalism before. It was like they were telling me I couldn't quit because they fire me. I did last the two weeks, but, man.... DO NOT TAKE A JOB HERE. YOUR PSYCHOLOGICAL WELLBEING IS WORTH MORE THAN WHATEVER THEY PROMISE TO PAY YOU.
