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      Yelp

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      Yelp reviews

      Stressful Call Center Vibes - Customer Success Manager Yelp Employee Review

      2.0
      Aug 13, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and clients call/email into a queue- no direct support.

      Cons

      Mass hiring is leading to almost unachievable kpis. Hourly pay is low and comp is uncontrollable. Small Business Owners are some of the most entitled and rude people I have ever supported.

      avatar
      Yelp Response
      9mo
      Thank you for taking the time to share your feedback. We're glad you appreciate the flexibility of remote work. However, we understand that the high volume of client interactions and challenging KPIs can make the environment feel stressful, and we go to great length during the interview process to set expectations about the day-to-day of the role. We encourage you to share any questions or concerns with your manager - they are here to help you succeed! Thank you again for sharing your feedback with us.

      Explore other reviews about Yelp

      5.0
      Apr 22, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people. Good perks and colleagues treat you with respect

      Cons

      Workload can be overwhelming and software a bit outdated

      1
      5.0
      Jun 4, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent training, supportive team culture, and strong opportunities for professional growth. Yelp provides a fast-paced environment where employees can develop valuable sales, communication, and relationship-building skills. Leadership is encouraging, and top performers are recognized and rewarded.

      Cons

      The role can be challenging for those who are not comfortable with sales or working toward performance goals, but the training and support provided help employees succeed.

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