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Yelp Reviews

Updated May 23, 2017
1,133 reviews

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Full-time Part-time

3.3
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
704 Ratings

1,133 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 70 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 53 reviews)

Cons
  • Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement) (in 91 reviews)

  • Work/life balance is essentially non-existent unless employee is very good at saying no (in 29 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (19)

    "Sales MBA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    I spent almost 2 years at Yelp. It's a rollercoaster. Full of great colleagues, awesome mentors, and a challenging job (but once you get the hang of it you'll pitch-on-the-fly and feel like a boss).

    You are responsible for the full sales cycle. From introduction to close. You will have difficult conversations about selling them Yelp ads with SMB prospects. It's challenging, but what you will also have a team, an organization, readily available for you to learn and execute with.

    I owe everything I know about my profession to this opportunity I got here.

    Thanks Yelp! :)

    Cons

    It's tough.

    This is not meant for someone that isn't ready to live in a role where you will live in failure. The beautiful part of the role is when, you execute... it's extremely gratifying! :)

    Advice to Management

    More paths available to those that want to challenge their skillsets to in a different capacity. The management path is awesome... Some are better individual contributors, like me! :)

    Also compensate better! You're not competitive amongst the other AE roles in the bay area...


  2. "Local Client Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (More than a year)

    Pros

    Autonomy, responsibility, great leader ship, amazing coworkers. Truly feel like a family here. Full benefits, wellness allowance, great maternity and paternity benefits.

    Cons

    There are always cons to every job.


  3. "Five Star Career, Minus One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Amazing workplace environment. Your co-workers will keep you through the lowest of lows.

    Yelp does really well incorporating transparency with their employees and staying competitive within marketing strategy.

    Additionally, Yelp's training program and managing structure really focuses on it's employees and the culture of "promote from within" has never been more true.

    Cons

    The actual job itself. Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement).

    Additionally, the job itself can become repetitive. The lows are really low and even the highs can sometimes not really make up for the seemingly endless state of "low". This job is one that you earn through hard-work and what seems like perpetual rejection, but the people and the company is what keeps you going.


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  5. "5 Star Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    great Bennies and lots of room to grow

    Cons

    Stressful environment (sales) and multicultural community issues

    Advice to Management

    stress management


  6. Helpful (1)

    "Tenacious People Always Win"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy and Operations Associate in San Francisco, CA
    Current Employee - Strategy and Operations Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Mentorship and career development with lots of room to grow. It's a win-win.

    Cons

    The engineers get served lunch on Fridays. Whatever happened to the rest of the team that makes Yelp a great place to work with? I'm pretty sure we work as hard as they do.

    Advice to Management

    Keep encouraging the best talents and always help them to grow.


  7. Helpful (2)

    "The Only Review An Account Manager Will Need"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    + It is a nice office building to work in.
    + Quite a friendly group of coworkers and there is the real possibility you could discover lasting friendships here.
    + A great 9 to 5 job where you bring zero of your work home. All of the work you do will stay at Yelp, and you should never have to take anything home.
    + The music is definitely a plus.
    + Fantastic benefits package that kick in right as you start your tenure at Yelp. 100% covered by the company for medical, dental, and vision, so take definitely take advantage of the benefits.

    Yelp is really a fun place to work because of the people that make up the organization. On top of the amazing benefits, the lack of taking work home, and the relativee easiness of the job, if you are straight out of college or looking to start something new, you could see yourself being quite comfortable in your position...for now.

    Cons

    Implementation of goals for Account Managers increase pressure for output, basically it makes it that quantity matters far more over quality.
    - The Account Management department (in Scottsdale at least) is hemorrhaging talent and culture which are bad for the long run.
    - The job is easy and you don't take home physical work, but you may take home stress or negative feelings from the people you interact with. Clients are not just difficult, they can be outright hostile.
    - The direction of Account Management is headed is troublesome.

    I was at Yelp for a year and it has changed considerably. There are many things that have not been positive changes in Account Management, and only the workers who are drinking the kool-aid by the pitcher while they are there, and have an IV plugged into their arms while they are at home will believe otherwise.

    Yes Yelp has a fantastic benefits package, yes they play music, yes it offers an immensely friendly atmosphere, but that doesn't mean you should be blind to what is happening and the work that you do. On a daily basis, from the moment you pick up the phone, you will expect to dive into some of the toughest conversations you could have in a call center. (It is a call center, don't lie to yourself.) There will be a laundry list of names that clients will call you, and some are so offensive that South Park probably couldn't air them. You're going to have to defend procedures and policies that you truly don't know the ins and outs of. You will become talented at explaining things you don't understand in ways to (maybe 40% of the time) convince people of things they don't understand.

    The client base is extremely difficult, and combined with the fact that you will have to call them constantly to stop them from cancelling and carry on in explaining things that will make them angry...well be prepared for what your about to chew. But you may not really have to worry about getting a job there because Account Managers aren't really being hired anymore, which leads to the next issue.

    The culture is changing extremely fast and everyone knows it. Before I left, two dudes left to a a huge as hell applause because both of them were some of the most chill/reasonable there. But things have changed a lot since then because barely any Account Managers are being hired now. The fun people that made this place really great have pretty much left and there is no new talent to replace that. Now add this to the increasing quantity of work that other Account Managers are expected to handle, it's getting tougher and tougher. With the increase in workload and the lack of new people being brought in, you would think this was it, but there are still more issues for Account Managers.

    With the lack of hiring, the options for Account Managers for advancement has dried up. Advancement? Move up? Once upon a time there was actually an idea of moving up somewhere, but that is gone. The org has been restructured to make things better for clients and that has come at great expense for Account Managers. The most you can really hope for now is to move up to a Senior AM and make a few extra bucks a year doing the exact same thing with the exact same difficult people. All of this has led to the most obvious development and directions that Account Management is headed towards.

    There is nowhere to move up in careers, no more Account Managers are being hired, and the workload has increased while there is also a grading system that has increased in difficultly to achieve. People are slowly realizing it, but its obvious they are seeing how many Account Managers they can get rid of and see how many they actually need because they want more money. Yes the managers are cool, yes the higher-ups seem cool also, but you know what has won in the end? The dollar. Account Management will continue to grow increasingly small until it is completely powerless.

    If you don't wanna read all this, let me sum it all up like this:

    1) Thinking About Working at Yelp: Sure! Work there! Make a few friends and have fun, but get it together and right. Let this place show you that you need to work hard to get a job that is far better in compensation and will contribute to your career overall. Stay here for 6 months, and then leave to somewhere that pays more and doesn't a dish daily abuse.
    2) Already Work at Yelp But Not In a Higher Role: Keep hope alive that you get senior and those yearly raises. O yeah keep compartmentalizing the abuse and keep the perception that this job ain't that bad.
    3) People Who Are Managers Or Been There A Looooong Time: Stay, this place is amazing for you. Great pay, cushy position, and pretty much most changes you are gonna be immune to. Stay as long as you like.

    Advice to Management

    You want more money and you want Yelp to be more successful. No matter how much you try to dress it up with the culture, you want more money to be more profitable because your a business....BUT

    This is advice to management and Yelpers, and that is that Yelp isn't really unique in culture anymore. Like every start up and tech company has the exact same culture and kitchens, just subtract the music. There are a host of jobs out there that are even call centers and people aren't abused over the phones everyday. The one thing you have going Yelp is that the kool-aid is strong at Yelp. Once people actually realize that they can go to any other tech company and have a similar experience, that will be really troublesome moving forward.

    I am sure that you have people that have gone to _____ Ivy League and have a degree in how to make a company a lot more money. But for Yelp I am not entirely sure that will work. The people who truly know what needs to be done to make you more profitable and to make it a fantastic place to work are the people are you are downsizing. Shift the more focus and concentration to the Account Managers who in all honestly know the process from before people start to after better than any other role in the company.

    Actually have a dialogue with your Account Managers, and not that stuff you have been doing for the past year because you are insulting everyones intelligence. You care about the clients greatly which makes sense, but the Account Managers could truly tell you what needs to be done to increase productivity and other goals that you want to meet.

    If Yelp truly wants to succeed for its clients and its employees to be happy, and for the Account Management department to be what it once was, go to Account Management, be honest via politician speak where you're telling the truth but in nice words, and explain that you want to work with Account Management to figure out the best path forward. Account Managers want Yelp to be better and great because they can still believe in it, don't squander it.


  8. Helpful (1)

    "Mid Market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Market in Scottsdale, AZ
    Current Employee - Mid-Market in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    The people here are amazing. You will make some of your best friends here and for someone not too far removed from college, it is an amazing culture to launch your career in. In local sales, you will learn how to wheel and deal on the phone, and I'm convinced that the skills you learn here are applicable in almost every aspect of life and in nearly any career.

    It is a well known company that has its training processes figured out for the most part, so you are getting some of the best experiences and mentorship in tech sales. Work/life balance is amazing.

    Cons

    Year 1 pay and the pay cut top performers take to get promoted is a bummer. Overall

    Advice to Management

    Stop hiring so aggressively for local. I think we are tapped out, especially because the territories are now so small and other companies (agencies, yp, etc) are now selling the same products to the same businesses.


  9. "one of the best companies ive ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    great culture, amazing coworkers, sales training is top notch, fun events planned regularly for the office, some of the smartest managers i've ever had, full stocked kitchens, casual work environment, great health insurance, potential to make great money

    Cons

    all cold calling, business owners yelling at you daily, everyone loves each other and yelp so much that it almost becomes cult-like

    Advice to Management

    none really


  10. Helpful (3)

    "Yelp: great people, poor tech culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Negative Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    - great company culture in terms of working relationships
    - healthy internal communication
    - highly skilled engineering team

    Cons

    - massive amounts of technical debt
    - weak business model, high customer churn
    - can't keep senior talent (which exacerbates the technical debt issue)
    - passionless
    - unstable stock

    Advice to Management

    In Silicon Valley, you either keep reaching for the stars, or you tread water long enough for your competitors knock you out of the market. Yelp needs passion. Google and Facebook will continue their efforts to steal your lunch.


  11. Helpful (2)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    You are introduce to the tech world. Great Snacks and they hire great people. Also, you can learn sales if you have no experience. Helps you build tough skin in sales. Great work life balance. Great to have on your resume. You learn about every industry. Also, you get comfortable talking to established professionals and influencers. Great health insurance covered 100%.

    Cons

    Micro managed very harsh. The metrics are ridiculous. They constantly go up and down. Only cares about metrics even if you closed a big deal and had an amazing day. Everyone dates each other there. It seems like you have to sleep with someone to get promoted or a good territory. They try to act like territory doesn't matter, but it does. Gives you hard time about taking sick time. Managers yell at employees. It's very similar to a high school. If you come back from lunch one minute late you're having a conversation about it. Doesn't let you move around the organization. The only jobs they talk about growth is sales. Commission sucks. Everyone rarely makes commission and if owners cancel adevertising the accont executives owe the company money. Business owners always cancel because customer service sucks. If someone cancels nine months into 12 month agreement it affects the AE. No diversity in management. A lot of favoritism and majority of the employees are unhappy. It's very hard to meet your quota. So everyone think they're going to get fired every month.

    Advice to Management

    Give everyone a fair chance to succeed. Stop sending out notifications of red metrics at noon. Obviously there going to be red they don't become green until the end of day. Listen to feed back and actually use it. If you're going to offer incentive actually follow through. The powe hours have to stop it you're not going to provide riding desk. No one wants to have to hire a chiropractor for a job.


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