Yelp Reviews | Glassdoor

Yelp Reviews

Updated September 19, 2017
1,263 reviews

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3.2
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
779 Ratings

1,263 Employee Reviews

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Pros
Cons
  • at the end of the day you are just cold calling business owners (in 102 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 32 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (43)

    "Sales MBA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Francisco, CA
    Current Employee - Senior Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    I spent almost 2 years at Yelp. It's a rollercoaster. Full of great colleagues, awesome mentors, and a challenging job (but once you get the hang of it you'll pitch-on-the-fly and feel like a boss).

    You are responsible for the full sales cycle. From introduction to close. You will have difficult conversations about selling them Yelp ads with SMB prospects. It's challenging, but what you will also have a team, an organization, readily available for you to learn and execute with.

    I owe everything I know about my profession to this opportunity I got here.

    Thanks Yelp! :)

    Cons

    It's tough.

    This is not meant for someone that isn't ready to live in a role where you will live in failure. The beautiful part of the role is when, you execute... it's extremely gratifying! :)

    Advice to Management

    More paths available to those that want to challenge their skillsets to in a different capacity. The management path is awesome... Some are better individual contributors, like me! :)

    Also compensate better! You're not competitive amongst the other AE roles in the bay area...


  2. Helpful (1)

    "Community Promotion Part of Company is Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Coordinator/Event Promoter in Miami, FL
    Current Employee - Social Media Coordinator/Event Promoter in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp part-time (More than a year)

    Pros

    Get to go to tons of events and really get to know the city you are in better and meet great people at the same time.

    Cons

    Didn't really have any cons.

    Advice to Management

    Promote from within your own teams more for the community management roles instead of choosing people that aren't familiar with the Elite yelpers and wha they like.

  3. "Great Job to Learn From"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    The training was fantastic and the people are great. They make a difficult job a lot of fun.

    Cons

    Tough job in itself and you really need tough skin.

    Advice to Management

    Focus less on the number constantly and make sure to focus on coaching opportunities as well.


  4. "Career advancement and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    - Very high energy and positive culture
    - Care about their own
    - Benefits and perks are above par for the industry
    - Can advance quickly into management and new roles

    Cons

    - Sales team can be a revolving door
    - Lack of commission structure or bonuses for AM/Operations/Finance teams
    - Rapid growth leads to confusion or direction at times


  5. "Account Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    Best career ever. I would suggest anyone apply to this position if you like working with great people

    Cons

    None that i can think of


  6. "Amazing Company, Hard Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Scottsdale, AZ
    Current Employee - Account Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Amazing Culture, great benefits, and very supportive management

    Cons

    Handling angry clients and difficult situations


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Executive in Phoenix, AZ
    Current Employee - Associate Account Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    Great work environment, Great training program, Great product

    Cons

    If you're in sales expect failure especially in the beginning

  8. "Fun environment but is always changing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Scottsdale, AZ
    Current Employee - Customer Support Representative in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Most of management is awesome and approachable. Free food, paid benefits, seemingly laid back environment. Play music on the floor and work with some really great people.

    Cons

    Company experiencing growing pains, policies consistently changing, training is not consistent. It is easy to get lost in the shuffle. Some managers tend to play favorites,

    Advice to Management

    Be more consistent in policies. Use better judgement with how to handle employees.


  9. "Yelp is cool if you're into sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Positive Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    The culture. The environment. The people. The benefits. The free food. The freedom to wear what you want. (Best part!)

    Cons

    It's literally the same thing everyday. You can avoid it. No one tell you this but you have a territory which seems even smaller after you have to contact the same people over and over and over agin within two-three months. Unavoidable and not my thing. If you can do sales you've got this. If not stay in your lane! Not worth the stress.

    Advice to Management

    It's working for someone. Keep doing what you're doing. Please stop cussing so much. F bombs 50+ times per day. Enough is enough. I'm sure basically everyone is college educated. Please speak like it.


  10. "Love it"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Pros

    great support system, management and colleagues
    awesome company culture
    work hard and you get rewarded

    Cons

    lower base compared to other similar positions with other companies


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