Yelp Reviews | Glassdoor

Yelp Reviews

Updated January 21, 2019
1,896 reviews

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3.3
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Recommend to a friend
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
1,106 Ratings

Employee Reviews

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Pros
  • "Fully stocked kitchen, barista, amazing location in a really cool building" (in 151 reviews)

  • "Work/life Balance - Tell me another company in NYC that actually wants you to leave at 5:30pm and take PTO to enjoy your life" (in 109 reviews)

Cons
  • "Cold-calling sales can be difficult regardless of where you're calling from (business owners get 5-6 calls a day from companies as popular as Yelp" (in 149 reviews)

  • "Can be exhausting if you don't have a work/life balance (use the Gym subsidy)" (in 41 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "local sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Local Sales Manager in Scottsdale, AZ
    Current Employee - Local Sales Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than 3 years)

    Pros

    supportive culture, quick career growth, amazing product, great benefits and corporate support.
    Honestly my time at Yelp has been unlike anywhere else. I was expecting another "sales" position but was pleasantly surprised to be imursed into a culture where my peers and managers honestly cared abot my growth and paved the way for my future. I was able to quickly move up the ladder and create a career under an amazing name. I've been here 4 years already and cant imagine ever leaving. The culture and what the company stands for are honestly some of the best I've seen.

    Cons

    I have honestly never had any complaints about the company minus your typical lulls you'll face at any job

    Advice to Management

    Keep being honest and working 1:1 with myself and reps to pave the path.

    Yelp Response

    Dec 14, 2018 – People Operations at Yelp

    Thanks for your response. It's wonderful to hear that you've received the support and development you need and deserve in your career at Yelp. We appreciate everything you do for the company and your... More


  2. "Great company. Hard work pays off"

    StarStarStarStarStar
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Yelp full-time (More than 5 years)

    Pros

    Strong leadership
    Excellent training
    Tons of growth opportunities

    Cons

    It's hard work. Most of the people that complain, complain because they can't handle the rejection or volume or work. If you're up for a challenge and ready to put in the work, the things you will learn at Yelp will change your life.

  3. Helpful (51)

    "Amazing People, Incredibly Unhealthy Work Environment, HR Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    I am writing this review 6 weeks after leaving Yelp and about 4 at my new company so I feel like I have had some time to digest, compare, and reflect on my experience.

    THE GOOD:
    People - A pro and a con, we will get to that later. I have made some of my dearest friends and amazing mentors working there. Everyone is around the same age, has similar goals as you, and for the most part your peers encourage you to succeed.

    Office- The office is beautiful and filled with snacks, beer and games. There's a barista there all day everyday and a great facilities team that keeps the office shiny.

    Events - Again, pro and con. Drag queen lunch, happy hours, team outings, you name it. There were a ton of fun events that I know people who were not from the NYC area really benefited from since they got to meet new people and explore cool new spots around the city.

    Training - Yelp offers a 2 month, extremely intensive training program that teaches you the ins and outs of sales. You learn to become a better communicator, have thicker skin, and set goals.

    Cons

    ***IMPORTANT***
    Let the record stand that in September there was an attempted SHOOTING at Yelp in SF and NOT A SINGLE MESSAGE was sent out until 3PM three days later after employees were panicking/gossiping about it.

    Our stock plunged nearly 30% in Nov. Business owners were talking about it on our calls and not a single person in management or leadership addressed it.

    Buckle up, because there are many.

    1. Culture- This company is ran like an elementary school or a dysfunctional summer camp. There is an ongoing joke about how we're surprised we don't have to raise our hands to use the restroom. I totally understand things like being mindful of breaks and your phone, but there have been times were I took my phone out to check on a family emergency and got publicly called out for it. The culture at Yelp is shoving it down your throat that you LOVE Yelp and you are SO LUCKY to be working at Yelp. Our monthly meetings would involve bashing other companies (ex., the head of the office mocked Google's walk out against sexual harassment) and avoiding obvious issues within the company. You are HIGHLY encouraged to attend happy hours frequently and majority of the well performing teams, such as the one I was on, go out multiple times a month. Most of it comes out of YOUR pocket and can fall on weekends and Friday nights. Successful managers at Yelp consider Yelp their life (date within the company, have only friends within the company, etc.) I know more about my managers sex life than I ever should.
    2. Job Itself - It's cold calling, you know that when you apply so that shouldn't really be a con, HOWEVER, it's how they approach cold calling. At exactly 8:30 you need to be at your desk ready to go. At exactly 12:00 everyone takes lunch (HR says you can take it anywhere between 11-2 but good luck trying to tell your manager that). They have no flex when it comes to a sales cycle. If it's the day before Christmas or the day before Memorial Day weekend they expect the same despite the obvious fact that sales globally decrease. Your managers get on your calls and feed you line for line what you should be saying. Essentially you are a puppet to your manager. It takes zero skill. (For reference, I was putting up 30k a month which is 10k higher than quota.) No matter how much you do in a day/month/week/etc. it isn't enough and even when you do well, no one is happy there, they just can't tell you that. I know several people who have won the most esteemed awards at Yelp and all HAVE QUIT. You're forced to stand and your desk and "bring the energy" like we're 12 year old cheerleaders. The "rewards" they give you for closing deals is hilarious. Sometimes it's things like "dare your manager to do a push up!" or "one free breakfast sandwich!" Again, elementary school. There is also nowhere to go up. You can either cold call, manage people who cold call, do higher volume cold calling, or pray to get into Mid Market/National. I quit the leadership development program because the mission of it is to teach you how to brainwash employees and use what they say against them. Why should managers be asking me questions like "Are you closer with your mom or your dad?" "How is your current relationship going?"
    3. Management - Possibly the worst part of this job. It's amazing how they haven't been sued yet because not only is management known for being incredibly unprofessional, but there is NO DIVERSITY. Every single director (in my time I've seen 8 different) is white. Every. Single. One. This is a company of 1200+ employees and you're telling me there isn't ONE POC you can promote? Managers are the same and they're all 23-25. They promote people into management extremely early and they are managers for training classes so you're forced to learn from someone who doesn't even know how to do their job. In addition, management is incredibly immature, power hungry and an overall mess. I went though 4 different managers, all equally problematic. One time there was a bad snowstorm and they were closing down Port Authority and suspending trains. I was told I should "stay at a friends house" or use my PTO if I wanted to leave. I wound up staying, it was extremely dangerous getting home and I didn't get back to my house until 2AM with work the next day. Another time I was in the bathroom with a stomachache for FIVE minutes (sorry TMI) and my manager texted me "Hey where are you?" I've been told by countless people in power that we should 'of course' take our LEGAL 10 minute breaks, but make sure we earned them. This has been said to me at the end of a week where I've closed 21k. Seems like I earned it. Oh, and one more thing, keep an eye on your managers and directors because they're sleeping with reps and doing obscene amounts of Adderall.
    4. The pay structure - Yelp went from contracts to non-term length commitment so the client can cancel anytime. You have no connection with your clients after you sign them up, and it's frowned upon to check in on them. Yelp pays you out as if they stayed signed on for 6 months so when they cancel (which they do because the product is outdated and doesn't actually work) you wind up owing the company back money. They tell you 20% of your sales needs to stay on for 3 months which seems easy but is not when they can stop and start at any time and you have no control.

    Honestly, not the worst place to start for recent grads but check yourself and realize this is not a real job and other companies are laughing at us.

    Advice to Management

    1. Stop promoting only white people. It's incredibly obvious.
    2. Grow up -- flirting with your employees is embarrassing and unprofessional
    3. Take a good look at the morality of how you're running your company.
    4. Your trophy winners are quitting -- shouldn't that tell you something?
    5. Stop bullying people when they choose to go elsewhere. Don't tell me I'm 'giving up' or 'if you can't be successful/happy here, what makes you think you will be successful elsewhere?' or 'you're feeling negative because you surround yourself with negative people.' I brought a positive, professional attitude to work every day and it was a huge shock when I left. If you really can't see beyond your employees attempts at faking it until they make it, you shouldn't be in management. There are people at this company with anxiety, stomach issues, weight gain, etc. and no one changes a thing. I've seen doctors in NYC that have said people come to them with similar issues from Yelp. How do you not realize that isn't ok?


  4. "Working at yelp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Free food. 100% paid benefits starting day one.

    Cons

    Majority of the food is healthy. Boo.

    Advice to Management

    Does management take advice?


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Technician in San Francisco, CA
    Current Employee - Support Technician in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    - Great team members
    - overall good culture
    - Great benefits

    Cons

    - Pay not as competitive.


  6. "Great starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elite Account Executive in New York, NY
    Former Employee - Elite Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    The people and the atmosphere are one of a kind. I have forged so many amazing relationships during my time. It is easy to make decent money if you work hard and listen to your managers . There is always someone to talk to if you need anything

    Cons

    Leadership on the board is lacking. Over confidence in the product hurts the company. That’s why retention is terrible.

    Advice to Management

    Give your senior reps the ability to negotiate a salary . You’ll increase retention and show loyalty to people who have been there for awhile.


  7. "Great Cmpany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Awesome team, top notch technology, good work/life balance, enjoyable employee outings, great selection of free coffee/snacks

    Cons

    I was in SF and the pay is not great for the area (though the benefits are good and you are eligible from Day 1).

    Advice to Management

    Outside of a higher starting base pay I think they do a pretty god job.

    Yelp Response

    Jan 18, 2019 – People Operations at Yelp

    Thank you for your great feedback! We love hearing that the benefits and perks we provide our employees are in line with their wants and needs!

  8. "Great Starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    Amazing benefits and a very positive culture. You get large amounts of training before even getting to work and then continued training to keep you improving.

    Cons

    Cold call sales can be difficult and taxing. I had 5 different team managers in one year.


  9. "Summer Sales Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Same two month training process as full-time account executives

    Cons

    Cold-calling, so can be very long days


  10. "Account Executive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Pros

    company culture, on site barista, on site beer kegs, company outings

    Cons

    high turn over, day to day routine is the same