Yelp Reviews | Glassdoor

Yelp Reviews

Updated November 13, 2018
1,820 reviews

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3.3
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
1,081 Ratings

1,820 Employee Reviews

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Pros
  • "Fully stocked kitchen, barista, amazing location in a really cool building" (in 103 reviews)

  • "Work/life Balance - Tell me another company in NYC that actually wants you to leave at 5:30pm and take PTO to enjoy your life" (in 102 reviews)

Cons
  • "The AE role can be challenging (high volume, speaking with business owners) but is also rewarding" (in 143 reviews)

  • "Can be exhausting if you don't have a work/life balance (use the Gym subsidy)" (in 40 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "local sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Local Sales Manager in Scottsdale, AZ
    Current Employee - Local Sales Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than 3 years)

    Pros

    supportive culture, quick career growth, amazing product, great benefits and corporate support.
    Honestly my time at Yelp has been unlike anywhere else. I was expecting another "sales" position but was pleasantly surprised to be imursed into a culture where my peers and managers honestly cared abot my growth and paved the way for my future. I was able to quickly move up the ladder and create a career under an amazing name. I've been here 4 years already and cant imagine ever leaving. The culture and what the company stands for are honestly some of the best I've seen.

    Cons

    I have honestly never had any complaints about the company minus your typical lulls you'll face at any job

    Advice to Management

    Keep being honest and working 1:1 with myself and reps to pave the path.


  2. "elite account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Account Executive in New York, NY
    Current Employee - Elite Account Executive in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    great benefits / solid work life balance

    Cons

    repetive / chargebacks and potential opportunity case

  3. Helpful (1)

    "A Company That Actually Has Values & Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Executive in Scottsdale, AZ
    Current Employee - Associate Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    - Yelp is one of the most progressive companies and I have yet to work in an office as diverse as Yelp's and has programs and groups that work on and advocate unity within diversity.

    - Yelp does not neglect employee's mental and emotional wellbeing; they are transparent in the demands of the job and management is always open and willing to talk to you about how you are doing and what they can do to support you -- with zero judgment.

    - The company does not have "values" because all companies are expected to have them. Yelp's values are not textbook, they are meaningful and pertinent and are not just for the company and employees but the community as well. What's more impressive? Yelp manages to hire employees who naturally embody them.

    - The only way you will fail is if you MAKE yourself fail. The managers are paid to literally help you succeed. All day long. If you show up and are eager to learn and implement feedback, you will succeed and grow.

    - On that note, the potential to grow is limitless. They encourage you from day one -- you can go wherever you want in Yelp with hard work and. If you express a desire to reach a certain position, they will help you take the steps to get there.

    - When there are times of stress, the office environment is alive and electric. Everyone is at 100% and cheering each other on. You will almost always find, there are No Bad Days at Yelp.

    - I think the training program prepared us pretty damn well to roll out to the floor and what we didn't take away from it our managers and fellow team members keep us afloat and help us learn and improve every day.

    - 100% employer paid benefits and the health insurance plans are very good.

    - Generous PTO.

    - Casual dress code.

    - Stocked kitchens.

    Cons

    - Only 4 days for sick time then you have to use PTO. Many people get sick multiple times a year and need more than 4 days to recover. I have had team members come to work incredibly ill and they can't do their job properly, get others sick, and end up going home early, biting into their PTO.

    - You need a doctor's/professional's note for ergonomic tools -- lumbar support, ergonomic mouse/keyboard, standing desk, inflatable ball, footrest. Sitting all day long in a standard chair is terrible for the human body

    - Honestly, that's all I have to say. Shocker, right? I promise I haven't drunk the kool-aid.

    Advice to Management

    - Keep it up!

    Yelp Response

    Nov 11, 2018 – People Operations at Yelp

    Thank you for your feedback regarding the use of an ergonomic desk setup. We want to have a working environment that is as healthy and comfortable as possible, so we will pass on this feedback to our... More


  4. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    1. Great working environment
    2. Friendly staff
    3. Decent salary

    Cons

    1. A lot of work
    2. Reaching monthly quota is difficult


  5. Helpful (1)

    "JAE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Account Executive in New York, NY
    Former Employee - Junior Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great work environment, so many amazing people, free food for breakfast and lunch and keg on tap. Good hours and great part of the city great place to start your sales career and learn

    Cons

    It's easy to get stuck in a rut always make sure that your are progressing the way you should be. Not the best pay for anyone with exp or living in the city

    Advice to Management

    Hire more managers that are diverse its mostly women not a problem but need more diversity need higher pay and better opportunity for newbies.


  6. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yelp full-time

    Pros

    never stops being challenging and therefore growing you, sales can be fun!, very bright and supportive peers, reinforces strong and disciplined work ethic, you are rewarded first and foremost for your performance and there are relatively little office politics

    Cons

    it is psychologically-fatiguing to face constant rejection, you have to be "on" all the time, many people go through bouts where they find the job very challenging and some people end up quitting, some people in management are intentionally misleading or deceptive

    Advice to Management

    Be more transparent and honest with employees- for example, be less misleading about the first year of pay. Show the same respect for non-sales employees as you do for sales employees. Help make Yelp's reputation with small business owners be more positive.


  7. "Eternally Grateful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Phoenix, AZ
    Current Employee - Customer Success Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Benefits Pay Environment People Support

    Cons

    Client interactions, scheduling, n/a, n/a,n/a

    Advice to Management

    N/A

  8. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Top notch sales training, managers who actually care about your personal and professional growth, fun culture, form lifelong friendships with the team

    Cons

    Stressful job, it’s all about your mindset


  9. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management truly cares about your growth and development.

    Cons

    Have to learn to adapt to keep up with daily grind.

    Advice to Management

    Continue to believe in and push your team members develop. This is a great role to develop sales skills.


  10. "happy place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yelp full-time

    Pros

    friendly, hard working people with a great culture

    Cons

    too many management changes and disorganized


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