Yelp Reviews

Pros

Lots of training Low entry barrier Great management Great benefits

Cons

Hard work High stress Need tough skin Tenacity

Pros

There is loads and heaps of training, coaching, and support if you want it. if you can exceed target each month it will be worth the time and effort. Theoretically there are opportunities to advance but again, you have to be performing in the top 10 to 20% of your class. it's hard but not unattainable. The benefits are pretty excellent. 2 weeks paid on day 1. health and dental is almost completely paid for. 5 days of wellness time. bereavement, online coaching, online therapy, wellness stipend. and on and on.

Cons

since it is a fully remote workforce, we are managed pretty intensely. at times it's fairly patronizing. Trust is earned....but only after 3 to 5 months of perpetual distrust and heavy monitoring. base salary is pathetically low to start. I've been at this job for a year and only now am I making better money because i'm better at the job. getting your pay bumped is only based on your performance, so the more you sell the faster your pay grade will increase. They won't negotiate on starting salary or raises. so fair warning.

Pros

This is a remote job which you could consider a positive. However the management team with track you on every single thing you do. They are monitoring how much you call and when. For example if you don't make a calls back to back within 2min your manager will talk to you. They will ask why you have a gap between 11:00- 11:05 and a gap between 11:20 and 11:26. This goes down to the minute. In my first month of training my first manager was fired. Then two associates were fired. Finally almost everyone in my small training class quite. There is very little PTO starting off at only a week. Do not work here.

Cons

The customers despise yelp with a passion. I have never worked in a company where the customers hate you so much just for working with them. The customer base has a more negative view of Yelp sales people than car sales people and furniture salesman. I was constantly yelled at everyday over the phone. The management team is completely aware. However because they moved away from the cold calling they could care less. There is a possibility to make six figures, yes, like any sales job. However yelp top sales reps act just like a scammer over the phone. They will spend over an hour coaxing small business owners into a $300 a month payment that will not make them money. Do not just take my word for it. There is a whole documentary on how bad this company is called "Billion Dollar Bully". Business owners have no choice to be on the Yelp platform. Anyone literally anyone can make a yelp page for the business owner and there is no way to remove them.

Pros

Internal culture is incredibly diverse, supportive and always focused on personal growth. Company frequently hires people new to the sales role with an emphasis on training and developing them into good AEs for Yelp. Yelp works hard to promote from within. Most of the senior and director-level staff has been at Yelp for a long time, most of which started in entry-level positions. Formal education has little to do with their hiring decisions, it’s more a matter of skill, adaptability and potential. The benefits are truly industry-leading. Full health, dental, and vision. Also includes education reimbursement, childcare reimbursement, wellness reimbursements. Fertility benefits are also included. They offer a stipend to pay for internet in a remote environment. Truly incredible benefits offered even to the most entry-level employees.

Cons

Some managers in the sales org encourage poor practices during selling. Encouraging short-term compensation points instead of long-term revenue. Furthermore, some managers push sales reps to call accounts so much is borders on harassment.

Pros

Amazing benefits, really incredible insurance, retirement, etc.. Performance based which is a pendulum that swings both ways. Work/life balance.

Cons

Depends on the manager you get and the type of management you thrive under. My experience was it was very controlling, and day-to-day you could go back and forth with management demands (i.e. one day you're being told to stick to the script, the very next you are told to go off script and make it your own). Live coaching on calls can be a good thing, but can also disrupt the sales process if the manager's volume is too loud and they're consistently talking while you're trying to actively listen to the prospect. Performance based so you can get terminated for not hitting your numbers.

Pros

Great benefits Development program which allow you to be reimbursed for $2,500 of education

Cons

Emotionally unstable management Passive aggressive directors The sentiment of your manager will always be what have you done for me lately

Pros

Work from home, great benefits for employees (no insurance for spouse or dependants), I met some really awesome people working here.

Cons

Super stressful job for extremely low pay, you can’t live on base salary and it’s extremely hard to qualify for commission starting out. During training they push that the hardest thing about the job is making 80+ dials a day, but the hardest thing is really getting yelled and cursed at by business owners that have been harassed by Yelp for years and years. They all have the same complaints about the platform so it’s clearly an issue with Yelp and not them. Managers favor employees that are performing well and closing deals, and the ones who are struggling are put on the back burner. When you’re doing well on a call with a business owner, managers are in your ear micromanaging you. When you’re getting yelled at by a business owner they won’t even answer your messages for help if someone else on your team is on a pitch. Managers are not comfortable providing constructive feedback and tiptoe around hard topics. Toxic sales tactics, toxic environment, if you have literally any other job opportunities take them over Yelp, as recruiting and HR had the same toxic sales mentality as the sales team, and you will get no support here.

Pros

vesting stock is a huge pro

Cons

Yelp has a new vision and its horrible. Quota is no longer good enough you have to hit 130% of your quota. Nowhere is this written but if you do not do this you get written up despite hitting your sales team quota. It saddens me that the vision has changed, I have never been employed by a business to where the requirement is not good enough and if you hit the requirement stated when signed on for the position but do not hit 130% of the requirement you are basically told you might lose your job.

Pros

Remote. Emphasis on self direction and management. My direct team and leader inspire and teach me on how to improve by being themselves. Benefits are pretty neat, Ramp period makes the whole experience less cut throat, and more like getting paid to learn how to do sales with businesses which is great! Company values and overall brand/product align with my views. Even if they don't have everything right yet, they are investing a lot of time and resources to getting a remote workforce right and that deserves to be applauded.

Cons

"Sales is not for everyone." Your immediate manager and leader above you make a big difference in performing and not burning out. If it is not a good fit, work to address it. The con to the great ramp is to not expect any hot wheels promotion tracks for some time and maintain targets. High volume of calls to really hit marks. Requires being mentally ready to take on customers who may have had a negative experience or idea w the brand or program. Base is ok depending on where you are, so if you aren't hitting commissions you better not be primary breadwinner. Always could have more fresh leads but that extends beyond just the company as an issue right now,

Pros

Remote opportunities for people if they really want that. My non-mgmt coworkers were great people.

Cons

Oh boy...this job is not for me. I saw another review on here that said this position is basically a telemarketer position, and that is the absolute truth. You are NOT a real "Account Executive." We have to hound people who've already been called for years now, and then we have to say very specific things that do in fact gaslight them. Also, many managers here are just passive-aggressive college-grads who try to brainwash you into thinking something is wrong with you if you don't feel comfortable doing this nonsense. The "positivity" they show is very fake and manipulative; they remind me of those overly-energetic salespeople in YouTube ads who claim they're gonna "show you how to make $1000 on Amazon FAST" , when really they're just trying to get you to buy their course.