Global Knowledge Reviews | Glassdoor

Global Knowledge Reviews

Updated September 24, 2017
166 reviews

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2.8
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Global Knowledge President and CEO Sean Dolan
Sean Dolan
39 Ratings

166 Employee Reviews

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  1. Helpful (3)

    "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Global Knowledge full-time

    Pros

    We used to shut down at Christmas and get the week off. They did away with that benefit last year.

    Cons

    Sales reps are spoiled beyond belief. Salary is low. Raises are non-existent. Haven't seen a bonus in 3 years. Sales are down. There are too many managers. We're completely top heavy. Most of us worry every day that they're going to shut their doors.

    Advice to Management

    Listen to your employees. Let go of policies and systems that don't work. Know when to abandon projects. And stop hiring new managers. Stop under-staffing departments.


  2. "Work Elsewhere. GK is a sinking ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Cary, NC
    Former Employee - Finance in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Knowledge full-time (More than a year)

    Pros

    Alot of PTO, Great Health Insurance, Free Yoga On-site.

    Cons

    A CEO that doesn't care about anything but sales, Bad management, Unimpressive 401K, Cubicles built like forts so nobody can mingle and interact, Quiet as a library. GK has had issues paying it's bills recently and is lying to vendors and instructors about late payments. People are leaving in droves.

    Advice to Management

    GK needs to dump the CEO - Sean Dolan and get rid of all the terrible managers. There is NO communication whatsoever and people just disappear because they are leaving and nothing is announced to employees b/c they don't want to bring attention to it.

  3. Helpful (1)

    "Great Instruction, but Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Knowledge full-time (More than 8 years)

    Pros

    The people I worked with were great. They were inspired and caring individuals.

    Cons

    The people I worked for, generally were out of touch. Their leadership styles did not foster a cohesive environment.

    Advice to Management

    Focus on the customer before it's too late


  4. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cary, NC
    Current Employee - Sales in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Global Knowledge full-time (More than 8 years)

    Pros

    fair, breadth and depth of content and solution, global

    Cons

    lots of change, systems issues

    Advice to Management

    eat the elephant one small bite at a time and show people progress


  5. Helpful (9)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cary, NC
    Former Employee - Account Manager in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Knowledge full-time (More than a year)

    Pros

    The people. Without the support of your coworkers, you'd probably want to drown in the lake outside of the office building.

    Potlucks and doughnuts/bagels in the morning are a frequent occurrence (the GK 30 is a real thing).

    Cons

    Management sucks. CEO sucks. SalesForce sucks.

    And I can attest that someone did in fact wipe poop on the toilet seat in the men's bathroom.


  6. "Fun place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Cary, NC
    Former Employee - Senior Account Manager in Cary, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Global Knowledge full-time (More than a year)

    Pros

    Great place to work overall.

    Cons

    Lots of constant change - be ready!
    Promotions based on "creative performances" in interviews instead of experience.


  7. Helpful (14)

    "The CEO is a too."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Cary, NC
    Former Employee - Sales in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Knowledge full-time (More than 5 years)

    Pros

    Used to be great but once you start implementing strategies that are not beneficial for sales rep's watch out.

    Cons

    The CEO needs to go.
    Culture is dying, dead gone...
    Pay your people what they are worth...

    Advice to Management

    The CEO needs to go.

  8. Helpful (11)

    "Left Just Before 10 Yrs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Specialist in Cary, NC
    Former Employee - Accounting Specialist in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Knowledge full-time (More than 8 years)

    Pros

    Great health insurance and great co- workers.

    Cons

    Terrible work environment. Processes are a mess. So many people that have been there for years are leaving. Unfair treatment between departments. Someone really did wipe poop on the toilet seat in the mens' and women's bathroom. They do not drug test and ended up hiring a drug addict that stole credit cards and money out of people's purses.

    Advice to Management

    Start caring about your employees and start making wiser decisions.


  9. Helpful (11)

    "Great company, great products but senior leadership is culture killer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cary, NC
    Current Employee - Sales in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Global Knowledge full-time (More than 5 years)

    Pros

    Products, quality, people are all top notch.

    Cons

    Senior leadership has no regard for their employees.

    Advice to Management

    Fix the culture. Keep senior leaders away from employees. Find ways to make employees feel valued and appreciated.


  10. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Cary, NC
    Current Employee - Outside Sales Representative in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Global Knowledge full-time (More than a year)

    Pros

    Good coworkers and immediate manager is wonderful She rocks😻!! IT is a good industry to get sales experience in and will allow you to go to a better company. GK is only good as a jump off point but definitely not good for anything long term or any plans of growth.

    Cons

    Horrid upper management. Bad company in general. Completely don't care for employees or making business better. Will do anything they can to pay reps less and don't care to retain top talent. Avoid company at all costs.

    Advice to Management

    Advice to the board: fire CEO and sales VPs and get new folks that actually care


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