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HMSA Reviews

Updated January 31, 2018
95 reviews

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2.5
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HMSA President and CEO Michael Gold
Michael Gold
33 Ratings

95 Employee Reviews

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Pros
  • Employee benefits are good with 401K, health insurance, onsite fitness and depending on the department, flexible work hours (in 11 reviews)

  • There are great people who work here (in 10 reviews)

Cons
  • Micromanagement and poor upper management make it a tough place to work (in 11 reviews)

  • There is little to no leadership development, and the company is very resistant to change (in 5 reviews)

More Pros and Cons

  1. "overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at HMSA part-time

    Pros

    Manager was motivational, got to meet a lot of people

    Cons

    the setting is not comfortable for work

    Advice to Management

    better fix the place make it more comfortable to work


  2. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HMSA full-time (More than 5 years)

    Pros

    I had a very flexible position there so could work at home, which for me is optimal. There are some great people there and it's the one of the largest employers in Hawaii so there are some upsides to that. Due to the lack of available talent on the island, if you desire it, you can take on tasks and roles that you wouldn't be able to do on the mainland and I personally found that a major PRO. But you have to push for it and have the right manager. It's a good place to get your foot in the door in the business and from there you can take your skills to other organizations who pay better and treat staff with respect.

    Cons

    Several and really too many to list but basically there is a lack of coordinated leadership, little transparency and absolutely no support to front line personnel. Managers are not trained well and promotions are made based on who you know or who you're related to. The annual review process is burdensome and meaningless. Bad behavior is tolerated and there are no consequences for those who continually refuse to do their work or treat coworkers rudely. Management style is fear and intimidation. Morale is very low. There is a sense that doing the right thing is secondary to covering your rear.

    Advice to Management

    Support your employees, they are your bread and butter, HMSA. Train and support your supervisors and managers, stop hiring executives and beef up the front line work force and make sure they have the tools and support they need to do their jobs. They are the face of the company and should be supported. Take a look at the morale of staff, under each VP, and address - they don't need more "casual days", they need to feel appreciated and have a voice. They know how things should be run, listen to them. If you have VPs who have people leaving or lots of sick days, look at how that VP is running their shop. You have some talented people working there but you'll keep losing them unless something changes - HMSA won't be the biggest forever.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HMSA full-time

    Pros

    Good benefits. has a gym

    Cons

    everything else. lots of lazy people getting paid to do sub-standard work

    Advice to Management

    cut the fat. take some pride


  4. Helpful (1)

    "Stagnant Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HMSA full-time (More than a year)

    Pros

    Great vacation time, if you stay long enough to increase your accrual rate. Great benefits (but that's too be expected from a health insurance company).

    Cons

    Very stagnant company stuck in old ways
    Not willing to invest in the right people or technology to advance their goals
    Management is constantly changing and shifting goals
    Very hard to advance vertically within the company, only laterally
    Salaries are too low
    A lot of office politics - causes even more slow-downs and difficulty completing tasks

    Advice to Management

    Make the investments in the right people and technology. Stick to goals for more than one year so the company can actually start working towards (and completing) the goals.


  5. Helpful (1)

    "It may pay your rent ..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HMSA full-time

    Pros

    Carefree employees depending on dept

    Cons

    Low pay for standard cost of living in HI

    Advice to Management

    Cut down on middle mgmt ,


  6. Helpful (1)

    "It’s a good place for those starting out of college to get work experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Honolulu, HI
    Former Employee - Business Analyst in Honolulu, HI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at HMSA full-time (More than 10 years)

    Pros

    There are great people who work here. They are also mindful of your quality of life, and ensuring that it’s not always about the work.

    Cons

    Direction by upper management doesn’t always seem clear. Especially when it comes to what product or vendor they choose for projects.

    Advice to Management

    This is for the VP and above, they should appreciate their employees more. The employees are your backbone, they talk to members, talk to providers, they know the ins and outs, but upper management doesn’t show or seem to appreciate all the work that is done.


  7. "Neighborhood center associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hilo, HI
    Current Employee - Anonymous Employee in Hilo, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HMSA full-time (Less than a year)

    Pros

    being engaged and giving back toy your community, schedule, pay

    Cons

    cant think of any cons

  8. Helpful (2)

    "How badly do you need a job?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Processor in Honolulu, HI
    Former Employee - Account Processor in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HMSA full-time (More than a year)

    Pros

    Training on the insurance industry, the facade of work life balance, weekly famers market

    Cons

    Systemic discrimination based on ethnicity, protected harrasement, forced 7 day a week mandatory overtime, not being allowed to take time off, Imbalanced workloads, insane amounts of gossip and anger from employees, low pay, paying high premiums for their employees insurance plan, belittling employees in staff meetings, constant sexual comments from management toward female employees

    Advice to Management

    If you hate what you do, maybe you should find something else


  9. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Honolulu, HI
    Former Employee - Anonymous Employee in Honolulu, HI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HMSA full-time (More than 3 years)

    Pros

    Great benefits & a working environment that, while very corporate, still tries to promote health/wellness for its employees.

    Cons

    Lack of communication and transparency with employees can be a challenge, and often it feels like the left hand doesn't know what the right one is doing.


  10. Helpful (1)

    "Huge disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Honolulu, HI
    Former Employee - Analyst in Honolulu, HI
    Doesn't Recommend
    No opinion of CEO

    I worked at HMSA full-time (More than 5 years)

    Pros

    Cant think of any, casual Fridays, I guess

    Cons

    Long hours, low pay, no recognition, pathetic raises

    Advice to Management

    Tip: HMSA: your managers and supervisors have been basically stealing from you. Lots of them work from home, but don't even bother checking their email. Very unproductive and frustrating environment. Even though my work was stellar, and I met all goals, my supervisor of 8 months made false accusations against me and ruined my 16 year career, I resigned. She no longer works in this department. I wish upper management had stepped in, but they didn't.


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