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HSS Reviews

Updated February 3, 2018
119 reviews

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2.7
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George R Schiel
54 Ratings

119 Employee Reviews

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Pros
Cons
  • terrible management, bad pay, no raises (in 5 reviews)

  • You have to pay for parking this is costly (in 3 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSS full-time

    Pros

    This is by far the best place I have ever worked for the following reasons:

    -Values staff input/feedback
    -Caters to employees strengths
    -Leaders value their employees and work to create cohesiveness
    -They take care of employees when they have personal issues arise
    -Flexible work arrangements

    Cons

    -We are growing quickly which creates a resource crunch at times.

    Advice to Management

    Leaders are often extremely busy due to resource crunches. There is an open position for a COO which will help.


  2. "Hospital Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in San Antonio, TX
    Former Employee - Security Officer in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSS full-time (More than a year)

    Pros

    fellow workers, supervisor, patrol area

    Cons

    Work Center outdated/run down. Wasted appointments on day off. Not enough workers/having to scramble to get extra people to cover shifts.

    Advice to Management

    Raise pay and benefits to keep people. Improve workcenters to really display professional organization.

  3. "Good Company to work for if you are willing to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at HSS full-time

    Pros

    Many different opportunities in different fields; upward advancement for reliable and hard working people

    Cons

    Pay is a challenge and time off is also but as security companies go, they are higher than most; staffing is often short so have to work extra hours

    Advice to Management

    Find a way to be current or leading the way in employee satisfaction.


  4. Helpful (1)

    "Not A Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Guard in San Antonio, TX
    Current Employee - Security Guard in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at HSS full-time (Less than a year)

    Pros

    I don't want to make "not terrible" sound like it isn't good. You have freedom to roam the entire facility if you are in a hospital or airport while on patrol, and you have the freedom to pretty much do as you wish provided no security threats are present.

    Cons

    The job can be mind-numbingly boring. Responding to accidental calls keeps things interesting but it can be tedious at times. I believe the pay is too low for the hazards that must be dealt with (transporting bodies or other health-hazardous material, combative patients, inclement weather) No complaints about dealing with these things directly, I just think the pay could be higher. If you don't mind boredom, higher than average but still low pay, and awful insurance, HSS is great. There is also no room for growth as an officer in many facilities, and if there is, it does not go very far.

    Advice to Management

    Push clients to allow hiring of more officers for understaffed facilities. My facility is severely understaffed and I feel obligated to pick up the slack so I kill myself with doubles and no one ever even asks if I am okay or if I need a break. I am EXPECTED to fill shifts when people call out or don't show. Staffing is an issue, a major one. Also, push clients to update security protocols. Many of the protocols we have to follow as far as duty stations and times, rotations, and placement of officers in emergency situations don't make any sense. Have clients reconvene with security management to make sure everything is still maximally effective every so often.


  5. "Good team, Bad Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Shift Supervisor in Denver, CO
    Current Employee - Security Shift Supervisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HSS full-time (More than 3 years)

    Pros

    Available overtime, learn more about healthcare quickly

    Cons

    Bad hospitals in town, Social club advancement ladder, Very high turnover rate

    Advice to Management

    Look out for your employees, especially the ones that work at a rough hospital.


  6. "Employed for 5 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Officer
    Current Employee - Officer
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at HSS full-time (More than 5 years)

    Pros

    In my division, you can feel like what you do matters. Aviation Security is much different than the hospital division.

    Cons

    While you CAN feel like you are doing something important, you get the feeling that you are easily replaceable. Management does not ever work to acknowledge your work personally. They only discuss how the company is viewed by the client.

    Advice to Management

    Learn employees names, shake hands, tell people individually that they are important. Don't substitute homemade cupcakes for financial bonuses.


  7. "bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Employee in Denver, CO
    Former Employee - Office Employee in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    I worked at HSS full-time

    Pros

    HSS was founded on great values, the founders always emphasized that employees matter most because it is their engagement that makes the company grow. That created a good culture and there are still a lot of great people working at hss.

    Cons

    Since the new C-Suite came in around 2016 the company culture went in a very wrong direction. In my opinion employees were no longer valued and the best people have left the company.

    Advice to Management

    Pay for overtime work. Introduce sick leave. If people are so overworked do not assign them tasks that don't have any business value.

  8. "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Charlotte, NC
    Former Employee - Security Officer in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HSS part-time (Less than a year)

    Pros

    Only pros is they have is if you do good all you get is a 25 dollar gift card and that’s it.

    Cons

    There’s a lot of cons
    No pay raises
    No opportunities to advance within the company
    horrible pay
    They are very disorganized
    I know for a fact that they mess up on people’s pay
    You can’t work more then 12 hours a day
    The process of getting hired can take up to a month or more

    Advice to Management

    You guys need to be more organized and raise your pay rates and provide opportunities for your security guards to stay with the company and grow


  9. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Denver, CO
    Current Employee - Security Officer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HSS (More than a year)

    Pros

    No pros, all cons, avoid

    Cons

    all cons, nothing good to say at all

    Advice to Management

    Be fired and shut down


  10. "Great company and great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Englewood, CO
    Current Employee - Security Officer in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSS (More than a year)

    Pros

    Awesome co-workers. Awesome supervisors. Better pay for the industry.

    Cons

    Uniforms are uncomfortable. Can be dangerous at times. Very short staffed.

    Advice to Management

    Please fix the uniforms, so that they are comfortable and fit right.

    Keep up the great work on how you run this wonderful company. Keep hiring qualified people. Do not fall into the idea that others companies seem to. Like “hiring anyone with a pulse” you don’t do that and it makes me feel safe knowing my co-workers have my back and I have their back.


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