HSS Reviews | Glassdoor

HSS Reviews

Updated April 27, 2018
121 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Tony York
1 Rating

121 Employee Reviews

Sort: PopularRatingDate

Pros
  • Steady schedule, good benefits, and good pay (in 6 reviews)

  • Great people at every site I worked at (in 5 reviews)

Cons
  • terrible management, bad pay, no raises (in 5 reviews)

  • Over time mandatory (extremely long hours) (in 4 reviews)

More Pros and Cons

  1. "Great place to work! Great management and supervisors! Coworkers are great to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Securit Officer in Phoenix, AZ
    Current Employee - Airport Securit Officer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSS full-time (More than a year)

    Pros

    Management and Supervisor are great!
    Great Coworkers!
    Benefits are ok
    Having an important job at the airport by keeping it safe and secure
    Flexible schedule

    Cons

    Pay could be a little bit more
    Benefits could be better
    Everything else is good, nothing else to complain about

    Advice to Management

    None


  2. "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at HSS full-time (More than 3 years)

    Pros

    Benefits are better than most security companies. They spend a good amount of money training their people and generally invest more in their people than any other security company I've worked for.

    Cons

    To many working parts and a lack of a real local office in most locations throughout the country. This leaves you dealing with HR, payroll, and recruiting out of Denver or California, over the phone. The response times from these departments are bad.

    Advice to Management

    Stop outsourcing, any company we've outsourced any business to has been mediocre at best.

  3. "Great company if you have no ambition and you like overtime or working at nights"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Phoenix, AZ
    Former Employee - Shift Supervisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSS part-time (More than 3 years)

    Pros

    Overtime
    Night shifts available
    Rarely see supervisors
    Face time with city employees may result in job opportunities

    Cons

    City employees do the same work and are paid better with better benefits
    Company goes through hiring en masse and then most of them don't show up for their shifts
    Retention nonexistent
    Constantly being faced with city employees and contractors that ignore security protocol
    Only way to make more money is to work overtime, supervisors rarely retire
    Difficult to break into first or third shift because lifers rarely leave

    Advice to Management

    Move posts around so that certain employees do not fall into routines, and officers know every post and patrol in case of no call no show
    Get supervisors to stand posts more frequently
    Fire repeat offenders instead of allowing them to make co-workers regret showing up that day


  4. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Austin, TX
    Former Employee - Security Officer in Austin, TX

    I worked at HSS full-time

    Pros

    Steady schedule, good benefits, and good pay

    Cons

    I have no complaints about hss


  5. "Hospital Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in San Antonio, TX
    Former Employee - Security Officer in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSS full-time (More than a year)

    Pros

    fellow workers, supervisor, patrol area

    Cons

    Work Center outdated/run down. Wasted appointments on day off. Not enough workers/having to scramble to get extra people to cover shifts.

    Advice to Management

    Raise pay and benefits to keep people. Improve workcenters to really display professional organization.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Phoenix, AZ
    Former Employee - Program Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at HSS full-time (More than a year)

    Pros

    The working employees were great. Mind you the bar to get a job is low and expectations are rarely met due to available competent staff. Once the weeds are picked those who remain work their tails off for the company.

    Cons

    Upper management preaches keeping them apprised of work issues; however, they fail to act when problems arise. This forces managers to work on their own to resolve high level issues involving staffing, funding, policy, and programs. C-suite talks a big game but they rarely support the site managers, supervisors, and officers.

    Advice to Management

    C-suite should listen and help their people when they ask, instead of kicking the can down the road until the employees become disgruntled or their customers become unhappy and pull contracts. Be compassionate and help when employees ask for assistance or guidance in matters Regional managers or VPs should be involved in. Support your people.


  7. "Good Company to work for if you are willing to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at HSS full-time

    Pros

    Many different opportunities in different fields; upward advancement for reliable and hard working people

    Cons

    Pay is a challenge and time off is also but as security companies go, they are higher than most; staffing is often short so have to work extra hours

    Advice to Management

    Find a way to be current or leading the way in employee satisfaction.

  8. Helpful (2)

    "Not A Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Guard in San Antonio, TX
    Current Employee - Security Guard in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at HSS full-time (Less than a year)

    Pros

    I don't want to make "not terrible" sound like it isn't good. You have freedom to roam the entire facility if you are in a hospital or airport while on patrol, and you have the freedom to pretty much do as you wish provided no security threats are present.

    Cons

    The job can be mind-numbingly boring. Responding to accidental calls keeps things interesting but it can be tedious at times. I believe the pay is too low for the hazards that must be dealt with (transporting bodies or other health-hazardous material, combative patients, inclement weather) No complaints about dealing with these things directly, I just think the pay could be higher. If you don't mind boredom, higher than average but still low pay, and awful insurance, HSS is great. There is also no room for growth as an officer in many facilities, and if there is, it does not go very far.

    Advice to Management

    Push clients to allow hiring of more officers for understaffed facilities. My facility is severely understaffed and I feel obligated to pick up the slack so I kill myself with doubles and no one ever even asks if I am okay or if I need a break. I am EXPECTED to fill shifts when people call out or don't show. Staffing is an issue, a major one. Also, push clients to update security protocols. Many of the protocols we have to follow as far as duty stations and times, rotations, and placement of officers in emergency situations don't make any sense. Have clients reconvene with security management to make sure everything is still maximally effective every so often.


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSS full-time

    Pros

    This is by far the best place I have ever worked for the following reasons:

    -Values staff input/feedback
    -Caters to employees strengths
    -Leaders value their employees and work to create cohesiveness
    -They take care of employees when they have personal issues arise
    -Flexible work arrangements

    Cons

    -We are growing quickly which creates a resource crunch at times.

    Advice to Management

    Leaders are often extremely busy due to resource crunches. There is an open position for a COO which will help.


  10. "Good team, Bad Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Shift Supervisor in Denver, CO
    Current Employee - Security Shift Supervisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HSS full-time (More than 3 years)

    Pros

    Available overtime, learn more about healthcare quickly

    Cons

    Bad hospitals in town, Social club advancement ladder, Very high turnover rate

    Advice to Management

    Look out for your employees, especially the ones that work at a rough hospital.


Showing 121 of 122 reviews
Reset Filters