Healthgrades Reviews | Glassdoor

Healthgrades Reviews

Updated Jun 26, 2019

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Found 272 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
74%
Approve of CEO
Healthgrades CEO Rob Draughon
Rob Draughon
18 Ratings
Pros
  • "The first thing that sticks out is the work/life balance(in 24 reviews)

  • "A lot of smart people that are easy to work with, but also people that I hang out with socially as well(in 14 reviews)

Cons
  • "Upper management / product team tends to ignore/ doesn't care about agile, scrum processes(in 12 reviews)

  • "At times it's hard to find work life balance(in 11 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (4)

    "Innovative Tech Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time

    Pros

    Healthgrades is a great place to work. They have a diverse portfolio of products and one of the most important is a website that allows people to shop for their HCPs. The website empowers healthcare consumers to own their choices and seek out the best options. This need will only continue to increase in relevance with current and future healthcare consumers. There are great benefits like a generous ETO plan, the office...

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    Cons

    More discounted transportation options would be great for the Denver office (parking and public transit can add up quickly!)

    Advice to Management

    Continue to empower leaders that are committed to being innovative and fully committing to disrupting the healthcare space.

    Healthgrades2018-10-31

    Healthgrades Response

    November 6, 2018SVP HR

    Thank you for your review. We are excited about the work that we are doing to enhance our consumer website in ways that will provide more transparency and consumer awareness - something that we all need! Transportation in and out of Denver is something that we are continuing to evaluate. ...

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  2. "Why I work at Healthgrades"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time for more than 3 years

    Pros

    - Flexible schedule (allow WFH day for those who are in good standing). - ETO/PTO Policy (30 days a year for those who are in good standing). - Quarterly Town Hall Meetings with the entire company. - Openness of opinions and recommendations between teams as well as management. While every team is different, I never feel uncomfortable going to anyone in management with a question, comment, or concern. - Great group...

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    Cons

    - No IT person in the Atlanta office. All issues must be routed to Denver (which is two hours behind Atlanta). Would be great to have a person on site. - No HR person in the Atlanta office. We have the occasional visit from the Denver team, that can sometimes feel forced, but would be great to have someone on site.

    Advice to Management

    Continue the open dialogue with employees from the top. It's great to hear where the company is at but also where it is going.

    Healthgrades2019-05-29

    Healthgrades Response

    June 13, 2019SVP HR

    Thank you for your review. We are currently recruiting for an IT support person in ATL. And we do have two members of the HR team in the Atlanta office. Feel free to contact me directly for additional information. --- Kate Hyatt, Chief People Officer

  3. "Great first and second job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I have been working at Healthgrades full-time

    Pros

    Pretty flexible work space and benefits are really nice, 6 weeks PTO yearly. The people are also really great.

    Cons

    Upper management / product team tends to ignore/ doesn't care about agile, scrum processes. Not a lot of communication between, design, product owners and developers. That being said they're actively working on getting better but because it's a larger company it moves really really slowly!

    Healthgrades2019-06-20

    Healthgrades Response

    July 9, 2019SVP HR

    Thanks for your review. I am happy to hear that we are making progress as our agile scrum processes are critical to our success. If you have any specific ideas for improvements please follow up with me or our HR business partner for Engineering. -- Kate Hyatt, Chief People Officer

  4. Helpful (4)

    "Directionless and untrusting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Designer in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time for more than 3 years

    Pros

    Coworkers, PTO, health benefits, nice office, good location. I got some good experience while working there.

    Cons

    Upper management doesn't know how to direct the company and they don't trust their employees, which are probably their best asset. They're constantly moving around, hiring and firing upper management. They treat employees like numbers instead of people -- they might say they care about you, and I'm sure HR is standing at the ready to respond to this review saying that they care and that they've implemented "innovative...

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    Advice to Management

    Trust your employees. When you make decisions, communicate them clearly and stick with them. Give Kate a break from responding to everyone's crappy reviews.

    Healthgrades2019-06-26

    Healthgrades Response

    July 9, 2019SVP HR

    Thanks for your review. I enjoy reading every single submission and responding to each one. We appreciate feedback from all channels. I am sorry that you and I did not have an opportunity to talk before you left as I am interested in hearing more about your perspective. Our upper ...

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  5. Helpful (2)

    "This company is disorganized."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Healthgrades full-time for more than 3 years

    Pros

    Physical building is nice. Co-workers are pleasant.

    Cons

    Everyone is rigid in their roles and it is difficult to advance. There are no promotions within departments.

    Advice to Management

    Create career paths within departments. Provide opportunities for those outside of the Denver office. Promote from within.

    Healthgrades2019-06-09

    Healthgrades Response

    June 13, 2019SVP HR

    Thank you for your review. Late last year, we launched our new Career Map, an innovative approach for employees to grow their careers. Please follow up with the HR team to get more information. --- Kate Hyatt, Chief People Officer

  6. "Finance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time for less than a year

    Pros

    Collaborative environment which is necessary in a fast-growing company. Willing to invest in the tech & “supplies” needed to make virtual meetings easy with remote employees & teams in other locations. Great opportunity to learn skills or about other teams you don’t have experience with (mix of people with finance, tech, advertising, healthcare experience all under one roof)

    Cons

    No true cons - with many remote employees there are not too many face to face meetings, but Healthgrades does a great job facilitating communication with up-to-date and easy to use tech.

    Advice to Management

    Keep up the good work! Easy to feel they value the opinions & suggestions of all employees, and create many opportunities to speak up & give feedback.

    Healthgrades2019-05-21

    Healthgrades Response

    June 13, 2019SVP HR

    Thank you for your review. We are continuing to get better with our effective use of virtual meeting technology. If you have any specific suggestions, let me know! --- Kate Hyatt, Chief People Officer

  7. Helpful (3)

    "Over worked and under compensated"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Phone Agent in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time for less than a year

    Pros

    constantly giving out food and snacks

    Cons

    24 hour phone ‘referral’ line Their main goal is to collect data from patients that ‘believe’ they have reached a doctor office. They collect their demographics and do not care if they get you to the doctor office you have chosen to call They overwork their staff I worked their for a 3 week short time period and the ambulance came THREE times AND the woman in the cubicle next to mine vomited in her cubicle ...

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    Advice to Management

    These are people not machines

    Healthgrades2019-04-26

    Healthgrades Response

    June 13, 2019SVP HR

    Thank you for your review. We value all of our employees and will continue to evaluate work conditions and compensation. Your input was shared with the call center leadership team. --- Kate Hyatt, Chief People Officer

  8. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time for more than 5 years

    Pros

    Good culture, great PTO, good benefits.

    Cons

    Young, inexperienced management. Painfully low standards in other departments.

    Advice to Management

    If you're going to have a policy, it needs to be enforced. Too many individuals in various departments operate outside of the process and cause insurmountable challenges for other departments impacted by their poor decisions.

    Healthgrades2019-03-09

    Healthgrades Response

    March 26, 2019SVP HR

    Thank you for your review. We launched new training for managers last year and are seeing positive reviews and results. We will continue to invest in employee development. If you have concerns about policy application please feel free to voice your concerns using our Speak Up (confidential) ...

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  9. Helpful (2)

    "Great people who could flourish with better managment direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Integrated Project Manager in Madison, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Healthgrades full-time for more than 5 years

    Pros

    The people are their greatest asset. They work together as a team. The perks are great.

    Cons

    Lots of change. Not a great work life balance. No advancement possibilities.

    Advice to Management

    Make a decision on the direction you want the company to go and empower your employees to make those changes and stick to it. Changing direction yearly makes your employees believe you have no confidence in your self nor in them.

    Healthgrades2019-03-02

    Healthgrades Response

    March 5, 2019SVP HR

    Thank you for your review. The digital health space moves rapidly and we have made changes in our direction to be successful. We are also continuing to add resources for employees to grow their careers at Healthgrades including our new Career Map which we launched late last year. ...

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  10. Helpful (5)

    "Do Not Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dog's Body in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time for more than 5 years

    Pros

    I can't think of any

    Cons

    Too many to list, but low pay, no caring, no listening, and let's see how much we can take advantage of those trying to help others are some of the cons.

    Advice to Management

    You don't listen. You don't care. Low pay, too much work. No training, no support.

    Healthgrades2019-04-06

    Healthgrades Response

    April 16, 2019SVP HR

    I am sorry to hear that you did not enjoy your 5 years at Healthgrades. We offer several opportunities for employees to make suggestions to HR and senior leadership. We are always happy to listen to employees and have open discussions. -- Kate Hyatt, Chief People Officer

Found 272 reviews