Healthgrades Reviews | Glassdoor

Healthgrades Reviews

Updated August 7, 2017
196 reviews

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2.9
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Scott Booker
63 Ratings

196 Employee Reviews

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Pros
  • work life balance and benefits are big plus (in 16 reviews)

  • There are a lot of great people that I work with (in 12 reviews)

Cons
  • At times it's hard to find work life balance (in 8 reviews)

  • No one, including management, seems to know where the company is headed (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Trying really hard to improve culture and product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Denver, CO
    Current Employee - Senior Software Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time (Less than a year)

    Pros

    The executive team is very experienced and professional. They have been working extremely hard to corral several merged companies into a singular mission.

    In my role, I have the freedom to do whatever it takes to deliver quality work. My supervisor trusts my decisions, is my sounding board for ideas, and supports me however I need it. I feel heard and valued.

    And there are tons of passionate, creative, and brilliant people to work with.

    Cons

    There are a lot of discouraging people working here too. Some people make a point to dissent with leadership, company initiatives, and team objectives at every turn. It is hard to remain excited and motivated when faced with that negativity on a daily basis. We seem afraid to let go of personnel but we are losing good talent while retaining destructive employees.

    We also spend lots of time managing high-severity issues. Middle-managaement is consistently swamped with urgent problems and does not (or cannot) spend as much time devoted to solving important ones, which means our quality assurance practices aren't improving. Even company meetings are plagued with technical issues. It seems that quality is a personal choice here, not an architected output of the system.

    Advice to Management

    You are doing a good job being patient with such a large company and shifting industry.

    Keep making changes to serve our newly-minted mission (but keep the mission consistent for at least a little while).

    (Also, too many mission/vision/values statements distract from a unifying purpose.)

    Healthgrades Response

    Aug 8, 2017 – SVP HR

    Thank you for recognizing the progress made by the executive team. And, it is great to hear that you have "the freedom to do what it takes to deliver quality work". I agree with you that we have... More


  2. "Overall Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Specialist in Madison, WI
    Current Employee - Customer Relationship Specialist in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time

    Pros

    The supervisors are wonderful, they are always willing to help and genuinely care about making you feel part of the team.

    The dress code is casual, you can wear jeans and a t-shirt everyday, making work comfortable.

    Between calls you can do whatever within reason you can watch Netflix, read, talk with coworkers, etc.

    Free food all the time.

    Cons

    The work is boring, you do the same thing day in and day out. All the calls are generally the same making for a lot of monotony.

    Not enough training in the beginning.

    Advice to Management

    Keep up the good work, maybe get a little better at handling incidents when systems go down.

    Healthgrades Response

    Aug 8, 2017 – SVP HR

    Thank you for your input. I will forward your comment on training to the business leaders in Madison. Take a look at the other positions that we have in Madison as there may be a different role that... More

  3. Helpful (8)

    "Lacking quality leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Denver, CO
    Current Employee - Data Engineer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Healthgrades full-time (More than 8 years)

    Pros

    CEO has a good head on his shoulders
    Mission of the company

    Cons

    5 re-orgs in the last year
    Sr mgmt instills very little confidence
    Sr Mgmt (CIO) thinks you can off shore any position, that we are all universal cogs.

    Advice to Management

    Take a good look at why you are hemorrhaging talent in the engineering dept.

    Healthgrades Response

    Aug 8, 2017 – SVP HR

    Thank you for your input. I realize that restructuring can be stressful. With the rapid changes in our industry it has been necessary to re-organize. We do exit interviews with all employees who... More


  4. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthgrades full-time

    Pros

    Great leadership
    Talented coworkers
    Unlimited snacks
    Great bond within coworkers and planned bonding events

    Cons

    Navigating the changes that happen with acquisitions

    Advice to Management

    You are doing great

    Healthgrades Response

    Jul 17, 2017 – SVP HR

    Thanks for your review. With our expanded wellness program and Fun Fridays, we are hoping to create awesome bonding experiences for our employees. If you have any other ideas please let me know... More


  5. Helpful (9)

    "Miserable Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product
    Former Employee - Product
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time (Less than a year)

    Pros

    Company perks and benefits. From HR to IT, there are some really really good people.

    Cons

    On the tech side, it felt like chaos. They come up with ideas and try things, but I found no clarity. So many people seemed confused about how things worked because it was always changing. For me it was a toxic environment because of all the overworked, burned out employees I encountered.

    Healthgrades Response

    Aug 8, 2017 – SVP HR

    Thank you for your input. I especially appreciate the shoutout to HR! We are continuing to work on having more focus and clarity in our work. While implementing the OKR approach has helped us make... More


  6. "Nice place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthgrades full-time

    Pros

    nice environment, great people to work with

    Cons

    Nothing Nothing Nothing Nothing Nothing

    Healthgrades Response

    Jul 10, 2017 – SVP HR

    Thank for your review. I agree that at Healthgrades we work with great people! --- Kate Hyatt, Chief People Officer.


  7. Helpful (19)

    "Living on Borrowed Time (and money)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Madison, WI
    Current Employee - Analyst in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Healthgrades full-time (More than 5 years)

    Pros

    Relatively flexible work schedule. Benefits are fine.

    Cons

    Healthgrades is a result of a merger between a web-based doctor directory and a direct marketing organization. The organizations were never properly merged and a rotating door at the highest levels of management squandered any opportunity for a unified direction and meaningful investment.

    Tech debt has accumulated, products have stagnated and are finally in the decline. Current strategy is to replace American workers with less effective foreign contractors in an attempt to boost financial ratios for VC to exit. Management is disconnected from years-long outstanding problems and focuses on fickle, low-value new features. Long-term prospects for the organization are grim.

    Advice to Management

    Abandon "sexy" initiatives. Build stable infrastructure. Focus on core-competencies like analytics instead of trying to be the "uber" or "amazon" of phone book listings.

    Healthgrades Response

    Jun 19, 2017 – SVP HR

    Thanks for providing your feedback. Our mission is all about providing consumers with accurate information to make healthcare decisions. We are continuing to build out products that meet consumers... More

  8. Helpful (7)

    "Operations and Foundations an Afterthought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Healthgrades full-time (More than 5 years)

    Pros

    Awesome, fun and smart colleagues makes the days bearable. Everyone around you understands your pains of over-management, not enough resources, unclear direction and constant initiative shifts.

    Cons

    Executive Management is notorious for pushing the release of half-baked products and solutions without any operational consideration. They begin selling products without education or discussions with the actual implementation groups, using clients to shotgun test integration processes (and "production-ready" products). Then wonder why integration takes 10x longer than what they "estimate" and why clients get upset and don't renew.

    Advice to Management

    Take a pause from the new and shiny and fix the infrastructure and operational processes that are broken. When every product had to be implemented manually by a dozen employees, you've left some serious tooling and automation behind.

    Healthgrades Response

    Jun 19, 2017 – SVP HR

    Thank you for taking the time to submit a review. One of our core values is Move Fast which means that we are testing and learning all of the time. An area currently getting a lot of focus is... More


  9. Helpful (10)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Healthgrades full-time (More than 3 years)

    Pros

    Great people to work with if you're on the right team. The work is interesting and you are rarely bored.

    Cons

    Lots of change and turmoil starting from the top. Direction isn't clear and changes all the time. Squads don't work but management isn't willing to go back on that decision.

    Advice to Management

    Listen to employees. Roll things back to how they used to be, then start making smaller changes and adjustments. You have some really great employees, but they won't stay long if you don't start asking them how things are going and actually listening to their answers.

    Healthgrades Response

    Jun 5, 2017 – SVP HR

    Thank you for providing feedback. It is true that we have made a lot of changes over the last 18 months. The digital health field is fast moving and we have made several adjustments to stay... More


  10. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Engineer in Denver, CO
    Former Employee - Test Engineer in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthgrades full-time (More than a year)

    Pros

    * Opportunity to grow
    * Exciting technology to work with
    * Great benefits

    Cons

    * A lot of shuffling
    * Changes in direction seemed frequent - maybe that is all companies adjusting to market

    Advice to Management

    * Help all of your employees feel valued. The more valued they feel, the more invested and productive they will become.

    Healthgrades Response

    Jun 5, 2017 – SVP HR

    Thank you for taking the time to submit a review. It is good to hear that you enjoyed the benefits and opportunity to grow at Healthgrades. We are continuing to build out our focus on employee... More


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