Healthgrades Reviews | Glassdoor

Healthgrades Reviews

Updated May 21, 2017
188 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Scott Booker
57 Ratings

188 Employee Reviews

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Pros
  • work life balance and benefits are big plus (in 16 reviews)

  • You get to work with some very smart people (in 11 reviews)

Cons
  • At times it's hard to find work life balance (in 8 reviews)

  • No one, including management, seems to know where the company is headed (in 9 reviews)

More Pros and Cons

  1. "Product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Denver, CO
    Current Employee - Product in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Healthgrades full-time (Less than a year)

    Pros

    Great benefits, culture and interesting work.

    Cons

    Chaotic organization of teams and overworked employees.

    Advice to Management

    Get organized.


  2. "Stable tech company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Healthgrades full-time (More than 3 years)

    Pros

    Company stability, select upper management personnel are excellent (Andrea Pearson especially)

    Cons

    They don't always recognize good talent quick enough to keep it, but are slow to let go of employees who drag departments down


  3. Helpful (1)

    "skilled nice people some bottlenecks"

    Star Star Star Star Star
    Former Employee - Consultant Software Engineer in Denver, CO
    Former Employee - Consultant Software Engineer in Denver, CO

    Pros

    skilled coworkers, responsive accessible management, nice people.

    Cons

    comparatively lame snacks. the very skilled middle management is always busy and can become a bottle neck.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (15)

    "No Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Denver, CO
    Former Employee - Senior Engineer in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time (More than 3 years)

    Pros

    1. Some fun and collaborative people to work with.
    2. Decent work life balance due to low expectations and no accountability
    3. Salary is on par with industry if you negotiate well
    4. Flexible Hours

    Cons

    1. No direction from management
    2 .Enormous tech debt (aging infrastructure) causes daily outages
    3. Massive loss of productivity due to numerous re-organizations
    4. Silos between departments
    5. No expectations or accountability of employees (might be a pro for some)
    6. Company is failing at continuous deployment due to tech debt
    7. Poor system design and architecture don't allow systems to scale
    8. Everyone has elevated permissions to systems allowing undocumented deployments.
    9. Extremely poor morale
    10. System stability is the worst I have seen
    11. Below average benefits.
    12. Because of the companies reputation they struggle to recruit and acquire good talented people

    Advice to Management

    Tackle the tech debt, stabilize your systems so you can move to a continuous deployment model and be competitive.


  6. Helpful (6)

    "Data Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Denver, CO
    Current Employee - Data Engineer in Denver, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Healthgrades full-time (More than a year)

    Pros

    good work life balance, possible great place to work with some changes

    Cons

    Organization is constantly changing... new boss, new team, new corporate goals, new seating monthly at a minimum..... expensive transportation with zero help

    Advice to Management

    be consistent, reward those who are high performing instead of dragging them along.


  7. Helpful (10)

    "Some nice people, but a challenging business model and sometimes questionable strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Healthgrades full-time (More than a year)

    Pros

    The company offesrs some really interesting work opportunities. They solve some interesting problems, so you can work on things that really challenge you. The culture is laid back, and they have a new time off policy designed to encourage work-life balance. Campus is nice, and benefits are adequate (but not extraordinary).

    Cons

    The company was created by a venture capital firm bolting different acquisitions together. It shows, because the major campuses still have different cultures and projects. Silos are definitely a problem. The leadership means well, but a lot of them don't have deep experience in healthcare, and that means that some of our strategies seem like they are out of touch with reality. Our benefit package is acceptable, but raises are few, so it can feel like a treadmill. Hard to see any path to advance within the company, despite high levels of turnover in personnel.

    Advice to Management

    Spend time cushioning the blow of reorganizations - they create a lot of stress, even when needed. Share leadership more across campuses. Step back from your view as business professionals and listen to the healthcare professionals in your company who are warning you that your strategy just isn't appropriate for healthcare.


  8. Helpful (32)

    "Beware of TOXIC Sludge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Madison, WI
    Former Employee - Engineer in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Healthgrades full-time (More than 5 years)

    Pros

    Intelligent and hard working people. Delicious free coffee. Not much after that since monthly, quarterly and annual perks have disappeared.

    Cons

    With the loss of clients left and right due to the lack of proper financial investment into the company's infrastructure, security, resources and staffing, the company is very much behind the times. One has to argue with management to get any money spent on necessary tools. If any purchases are made, decisions are not thoroughly vetted and are chosen based on what's the cheapest of choices. How can a company excel when employees are literally told to make cheap decisions quickly? Upper management constantly promote themselves and other incompetent employees with increased compensation and bloated titles than what is compensated to those on the bottom that are overworked and under-appreciated. The company is very top-heavy! What's the difference between a Team Lead, Manager, Director, VP, EVP, SVP, C-level titles? You don't need all of these titles for 1 department. Many of these titles don't even have direct reports!

    Executives spew Core Values of Transparency, but it's very much a "do as I say, not as I do" environment. The rounds of layoffs in August 2016 affected all company locations to the point where the Executives held limited conference calls expressing that they had no idea that the effect would be so great to the morale and perception of company stability. What management does not understand is that the employees are close-knit across sites; many have been with the company for over 10 years. To promise transparency on one hand and blind-side us with the other is a red flag that management truly doesn't get it.

    Compensation is NOT competitive. Even when this is brought up as a concern to management, the reason is due to market value. Many recent former employees have found employment where compensation is at least a double digit percentage from what they were receiving at Healthgrades for the same/similar job responsibilities. That speaks volumes on how the company is not paying true market value for the positions in the area. Employees are extremely disgruntled to the point where feces is smeared on restroom stalls and puddles of urine are made as unfortunate surprises for others. Things are getting that bad at Healthgrades!

    Burned-out employees do not last long. Throw in the loss of talent, loss of historical knowledge, loss of perks, loss of PTO (good luck with unlimited leave!), loss of work-life balance, the awareness that competitive compensation and genuine appreciation exists at other companies, then high turnover rates will continue. How many 2-week notices and farewell parties must you hear of to realize that the ship is sinking because management doesn't care about employee retention? Management has stated that it's not a part of their job to retain employees. Wouldn't that be in the company's best interest to lessen turnover? The outsourced overseas company, Happiest Minds, is causing more trouble that it's worth. Remember how hiring EMIDS went in 2014/2015?

    Advice to Management

    Get your heads out of the sand. Quit talking in circles with buzzwords that you don't understand to promises that lead to nothing but more unnecessary stress when valid concerns are brought to your attention only to be dismissed after little to no effort on your part. If you're still asking months later why team morale is low after over 75% of your team have left and numerous employees have left other teams/departments AND you're wondering why it's difficult to attract qualified candidates because word has travelled to other companies in the area of what a mess that Healthgrades has found itself in, we know you're playing dumb.

    Stop being a clueless figure head. Listen to your employees. Offer competitive compensation. The company has lost a lot of its historical knowledge base, talent, happy culture and overall team and company morale in the past year, which is the time the new CIO (formerly from backcountry.com) was hired. Not a coincidence. Employee attrition accelerated after CJ's arrival from all teams. The photos posted on the Healthgrades profile on Glassdoor are mostly of people that have already left the company. Genuinely asking "what can we do to keep you here?" to employees would go a long way, especially if you truly plan on addressing those issues.

    This is not the rambling complaint of only one "bad apple". This is the sentiment shared by current employees and those that have left Healthgrades, which is evident in the reviews/ratings posted here.


  9. Helpful (4)

    "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthgrades full-time (More than a year)

    Pros

    Great work environment and lots of perks

    Cons

    Interns treated like cattle.


  10. Helpful (4)

    "Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Dedicated, talented staff who are creative, energetic, and able to manage the demands of their respective jobs.

    Cons

    High turnover has created a vacuum in talent, and is a distraction & impediment to productivity.

    Advice to Management

    Reduce turnover


  11. Helpful (4)

    "Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Healthgrades (More than a year)

    Pros

    Interesting problems to address. Wonderful DBA team.

    Cons

    Incredibly high turnover. Even the managers disappeared.

    Advice to Management

    Take advantage of your employee's skill sets.


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