IHOP Reviews | Glassdoor

IHOP Reviews

Updated May 26, 2017
897 reviews

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Full-time Part-time

3.0
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IHOP Chairman and CEO of DineEquity, Inc. Julia A. Stewart
Julia A. Stewart
205 Ratings

897 Employee Reviews

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Pros
Cons
  • Very long hours burns out workers fast (in 35 reviews)

  • There was no benefits for my career opportunities (in 29 reviews)

More Pros and Cons

  1. "It was Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Providence, RI
    Former Employee - Server/Waiter in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IHOP full-time (More than a year)

    Pros

    Flexible hours. Night shift. Great tips in the morning and on weekends.

    Cons

    Really busy. Base salary is not much. Could get dangerous at night.

    Advice to Management

    Listen to employers more


  2. "It's a nice environment. The people are generally nice, everyone is positive, and it's a great opportunity to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dishwasher in Dallas, TX
    Current Employee - Dishwasher in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at IHOP part-time (More than a year)

    Pros

    Ok pay
    Understanding management
    Good environment
    Great customer
    Many positions open
    Awesome if you are friendly and/or bilingual
    Happy young faces
    Great attitudes mostly
    Good pay in tips for servers
    Flexible schedule

    Cons

    Pre-meal tax
    Only part time postions available
    No employee discounts
    No employee bathrooms


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Colorado Springs, CO
    Current Employee - Marketing Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IHOP full-time (More than a year)

    Pros

    IHOP offers a lot for folks who work hard and look for opportunities for growth, The experience can vary depending on the franchisees, but overall the IHOP culture is positive, fun and rewarding.

    Cons

    Like any position, the quality of the experience depends on the managers and the franchise owners. But for the most part, these can be addressed on a case by case basis.


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  5. "Server/Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Cashier in Dallas, TX
    Former Employee - Server/Cashier in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at IHOP (More than a year)

    Pros

    1 free meal
    Good Money

    Cons

    No cons that i can think of

    Advice to Management

    Great Management , need better foh staff.


  6. "Plan to be a strong cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager Ihop in Naples, FL
    Current Employee - Assistant Manager Ihop in Naples, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at IHOP full-time (More than 3 years)

    Pros

    Upper management is very approachable, understanding, cooperative, and never condensending when coaching

    Cons

    99% of your time spent will be as a cook, with roughly 30-40% of that being the only cook. Office work to be completed between tickets a bit at a time. Extremely difficult to monitor the Front, and impossible during peaks. Oh and if you aren't cooking then you are portioning for prep in the kitchen as well, maybe 50-60% of all prep completed will come from your hands.

    Advice to Management

    Budget for cooks so we can be managers. Its good to help out when needed during rushes but the kitchen shouldn't be our base of operation.


  7. "Take the good with the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Server in Costa Mesa, CA
    Former Employee - Host/Server in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at IHOP part-time (More than a year)

    Pros

    Flexible scheduling, management is easy to talk to, large customer base that leads to some very interesting interactions, employee discount, some amazing coworkers, you REALLY have to try to get fired

    Cons

    Coworkers and management are very moody and some are just plain unpleasant to work around (not "with", some servers do their own thing regardless of what anyone says, even management), high turnover, often difficult to coordinate service, harassment is common, hygiene is questionable, management plays favorites, bussers prioritize running drinks and checking out women over actually bussing which leads to severe backup, some appalling missteps in the way employees are treated, don't go to work on your birthday unless you want to go home covered in chocolate syrup, pancake syrups, powdered sugar, and whipped cream

    Advice to Management

    Listen to the concerns of your employees more, and stick up for them the way you're supposed to. No employee should feel unsafe or harassed because of customers or other employees. Tip share with hosts. Either enforce "no call-ins/reservations" or stop telling everyone to say "no call-ins/reservations", nobody wants to be yelled at because you only allow it when you feel like it or for your favorite regulars. Be more sensitive and self-aware, and don't abuse your staff.


  8. "not bad"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Toledo, OH
    Former Employee - Anonymous Employee in Toledo, OH

    I worked at IHOP part-time

    Pros

    free food, people are fun to work with.

    Cons

    managers dont care, food takes forever to cook and the kitchen staff acts like its your fault


  9. "Workers and Management are fine... but corporate sucks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Southlake, TX
    Former Employee - Server in Southlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a good job to have while you look for another job. They don't care if you're late... they don't care if you steal... they don't care if you're on drugs... they don't care even if they actually fired you, just go back the next week with your sad face on and you can get your job back if you really need it.

    Cons

    Just about everything. I worked for 3 IHOPs and the last one had roaches falling from our 40 year old ceiling and onto our guest's plates. Did the manager care? NOPE! In fact, she tried to blame me and all the rest of the staff for the infestation that has only grown for months because of leaking pipes in the walls.

    Advice to Management

    If you're an Ihop manager, I would also suggest you leave because corporate really expects unrealistic things out of management... Not you're fault that their stock has been getting killed the last year or two. My advice to corporate would be to actually go get a serving job or a job in the kitchen and do that for a few months. Kill this menu... it's utterly pointless. I promise you none of your guest even order what's on the menu.... they are all drunks or old people that want everything made a certain way. There are often 10 items that are all the same thing, with only one little thing changed... like one gets pancakes instead of toast. Or one burger has two patties instead of a patty and bacon... or the burger is on bread instead of a bun so it is called something else. This makes order difficult on literally every employee and confuses customers as well. The easiest item to order... the create your own omelette can easily cost more than a T-Bone steak if you get more than 2-3 things on the omelette. Everything on the menu should be create your own... just let the guest pick out what they want. Build your own breakfast... build your own burger... build your own omelette.... Just give them options to work with... don't do everything halfway and then just change on little thing so you can call it something else. You're restaurants are mostly 24 hours, right? Then why the hell would you all make your restaurants advertise for crepes which are not on the late night menu? There are some pretty common sense things that corporate could do and also make IHOP into an even cooler late night place but the knuckleheads upstairs have REALLY thick skulls... So my advise to management would be the same thing I said up there about serving pretty much... get your experience or whatever you need... and then get something better... not hard to accomplish.


  10. "It pays the bills. The hours can really suck if you're in a 24/7 restaurant. But the overtime is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Manhattan, KS
    Current Employee - Line Cook in Manhattan, KS
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at IHOP full-time (More than a year)

    Pros

    Always overtime hours available. Learn new things every day. Being late is taken less seriously than at other jobs that I have had.

    Cons

    Can be difficult to not be worked over 40 hours. Very hard, tireless work that is not rewarding because you have to do it the next day as well. Holidays are required work days.


  11. "Pros and Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Server in Apex, NC
    Current Employee - Server in Apex, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at IHOP part-time (More than 5 years)

    Pros

    As a server, you can work part time but make better than average income.

    Cons

    If you can't get the customers in the door then you don't make money.


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