ING Direct Reviews | Glassdoor

ING Direct Reviews

Updated January 16, 2017
166 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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ING Direct Chairman, President, and CEO Arkadi Kuhlmann
Arkadi Kuhlmann
93 Ratings

166 Employee Reviews

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  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Wilmington, DE
    Current Employee - Software Developer in Wilmington, DE

    I have been working at ING Direct (Less than a year)

    Pros

    ING as a client is very good and the work culture is awesome.

    Cons

    Not much cons for ING.


  2. "Customer Service / Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Saint Cloud, MN
    Former Employee - Sales Associate in Saint Cloud, MN
    Recommends
    Positive Outlook

    I worked at ING Direct part-time (More than 3 years)

    Pros

    Decent pay, especially when you get the hang of the bonus system. They have very good training / coaching to help you learn to be good at your job. Very nice benefit package, even for Part Timers. The best part was the job environment - they go out of their way to make you feel like you are glad you work there. Also a company you can feel proud to work for, because they believe in doing what is best for the customer.

    Cons

    Because the job is centered on having sufficient staff on the phones, it can be very difficult to get personal days off when needed - unless you know the dates you need many months in advance!

    Advice to Management

    Keep up the good work! The benefits package, training and work environment are second to none in the field.


  3. "Customer Service Mortgage Customer Service Series 7 Licensed Customer Service Project Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Achiever in Wilmington, DE
    Former Employee - Achiever in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ING Direct full-time (More than 5 years)

    Pros

    Under the leadership of Arkadi and Jim (prior brand that included a lion) it was the best job I ever had and I am thankful for the culture that helped me develop into the man I am today. Each day was primarily spent thinking of how to wow our customers. Was an awesome place to work and develop.

    Cons

    Still establishing corporate culture. Split between legacy ING Direct resources locally that built the foundation of the brand and corporate office in Virginia that are attempting to leverage the magic.

    Advice to Management

    To the extent possible, allow it to live as an island without unnecessary corporate influence. There's a reason that an orange branded Dutch bank (that is fond of lions) received healthy dividends in return from their investment in this electronic pioneer in digital banking.

    Hypothetically, if you allow for some redundant personnel within a homegrown organic culture primed to innovate you might be surprised at the insights you can gleam. It's a unique resource that needs proper accounting controls but whose creativity is strangled by any unnecessary bureaucracy.


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  5. "Great first job out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor in Saint Cloud, MN
    Current Employee - Loan Processor in Saint Cloud, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Vacation Time, Friendly Co-Workers

    Cons

    Pay, Nothing else really besides that


  6. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Wilmington, DE
    Former Employee - Anonymous in Wilmington, DE

    I worked at ING Direct (More than a year)

    Pros

    Great company culture. Good coaching

    Cons

    Can be challenging to move from a sales role. Some pressure to attend team outings


  7. "Amazing company until Capital One took over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Administrator in Wilmington, DE
    Former Employee - Server Administrator in Wilmington, DE
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at ING Direct full-time (More than a year)

    Pros

    They cared about their employees, the CEO was amazing, benefits were top-notch.

    Cons

    There were no CONs to list.


  8. Helpful (1)

    "There are SO many reasons not to join this company...where do I start?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Negative Outlook

    I worked at ING Direct full-time (More than 3 years)

    Pros

    - Offices/facilities in Richmond, VA are beautiful
    - Training is valued and constant
    - Pay structure is accurate

    Cons

    - If you are not in a clique, you are forced out of the company. Often times, they will not fire people, but will make their lives unbearable until they quit or be "beat up" every day
    - Many people on the management team are not as knowledgeable as the people that report to them; there were multiple instances that my "manager" gave me inaccurate or illegal advice
    - People will little to no experience are hired at greater salaries than those that have a considerable amount of experience
    - There are so many parties thrown by this company and most include a LOT of alcohol; if you are not willing to be drunk at most functions, you will be cast out quickly
    - Managers unfairly rate their employees as poor with no accurate proof of poor performance; I've seen more than one occasion that someone had excellent 360 ratings, but then were told they were not able to build relationships with clients
    - Money is wasted at an alarming rate - parties, dinners, happy hours, unnecessary travel, training expenses, etc. I attended the same week-long training three times because of poor planning.
    - Extra effort is not rewarded. It seems that the only folks that are rewarded for their work are the ones that do the bare minimum to get by
    - Lack of consistency in treatment of employees - some have unlimited time off, unlimited flexibility and are able to pick and choose what work they will do
    - Systems are antiquated and promises to "fix" them never come to fruition

    Advice to Management

    Management should consider that good employees are not easy to come by and should try to hold on to the ones that are performing well instead of the ones that drink the most at company functions. They should also start to look at the money that is thrown out the window by management. This could be a GREAT company, but someone needs to start getting the management team in line.


  9. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ING Direct full-time (More than 5 years)

    Pros

    Each business unit was able to run itself without too much interference from others.

    Cons

    Sometimes implementing new products or changing existing processes was slow.

    Advice to Management

    Keep the small size, but implement better change management. Company was purchased by Capital One in 2012.


  10. "Old Orange habits in IT don't change even after acquisition. Big lies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scrum Master in Wilmington, DE
    Former Employee - Scrum Master in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ING Direct full-time (Less than a year)

    Pros

    There is nothing much to talk about this ING folks

    Cons

    IT management is worst at its best. ING mid/sr management always lie about their success. Hope Capital One realizes soon and fires those management folks. They pretend and propagate to deliver quickly and the reality is poor quality. Their AGILE adoption sucks. If you are not their "yes sir" person, you will be kicked out. doesn't matter how good you are. No work-life balance. You are expected to work for more than 10 hrs. You are always expected to answer managers phone calls or respond to emails. You will be interrogated (yes)and your phone will be checked to make sure you are not lying.
    On the other side, working with capital management is very different and they behave like a true enterprise company.

    Advice to Management

    Fire those ING IT management folks. The sooner the better. Implement real agile Or go back to your old way of doing things. It will save the company


  11. "What a ride!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigaton in Wilmington, DE
    Current Employee - Loss Mitigaton in Wilmington, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ING Direct full-time (More than 10 years)

    Pros

    Empowered the associates to deliver "Wow". Pushed decision making down to the front line level. Coaches and managers actually listened to the employees. Employees who made it to the 10 year mark were given a 5 wk vacation/ sabbatical reward.

    Cons

    Base salaries get better in middle and upper management.

    Advice to Management

    Bring the spirit of your apporach back.


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