InsideTrack Reviews | Glassdoor

InsideTrack Reviews

Updated May 3, 2017
82 reviews

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Full-time Part-time

3.6
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InsideTrack Chief Executive Officer Pete Wheelan
Pete Wheelan
36 Ratings

82 Employee Reviews

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Pros
  • able to flex hours and work from home (in 16 reviews)

  • Professional development emphasis (in 13 reviews)

Cons
  • There is little to no opportunity for advancement which has caused many employees to find other jobs (in 3 reviews)

  • from a Coach perspective include a painfully annoying addiction to multiple weekly (in 27 reviews)

More Pros and Cons

  1. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Portland, OR
    Former Employee - Operations Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InsideTrack full-time (More than 8 years)

    Pros

    In short, a great place to do great work with great people. I loved my time with the company (nearly a decade) and grew immensely as a professional. A truly great collection of people. Highly flexible company that is dedicated to providing a good experience for its employees.

    Cons

    Pay tends to be lower given the responsibility for the roles. Can be difficult to move-up given the talent of people in the organization.

    Advice to Management

    Continue to hire great people and provide a great working experience.

    InsideTrack Response

    Jan 4, 2017 – Recruiting Manager

    Thanks for a great review. We're very proud of the company culture we've been able to develop, but the credit for that rightly goes to the employees that personify that culture. Providing a ... More


  2. "Unsteady"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Success Coach in Portland, OR
    Former Employee - Success Coach in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InsideTrack full-time (More than 5 years)

    Pros

    There are some really great things about working here: you can work from home, most managers treat employees great, you can do work you're proud of, if you go into the office it's really well done, coworkers are the best you'll find, and a really caring environment. The benefits and time off are great as well.

    Cons

    Unfortunately as time goes on this list grows. The company is in the midst of a major transition and as such employees (especially on the lower rungs) are feeling it. Greatly increased workloads without increased compensation. This has led to a lot of unsteady feelings about the company. In addition the pay is really pretty low and there aren't a lot of career opportunities. The work can also get monotonous.

    Advice to Management

    Is InsideTrack a coaching company or tech company? Figure it out. Also, pay the coaches more. They deserve it.

    InsideTrack Response

    Jan 4, 2017 – Recruiting Manager

    Thanks for sharing. We're happy you found your work environment , your colleagues, and especially the work that you did here, vibrant and fulfilling. As we've addressed your primary concerns in ... More


  3. Helpful (1)

    "Lots of unknowns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prospective Student Coach in Portland, OR
    Former Employee - Prospective Student Coach in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InsideTrack full-time (More than 5 years)

    Pros

    The thing I've always loved most about ITK is the people and the fact that the work you do on a daily basis, is really changing the lives of others. The company culture is the best and healthiest that I've ever experienced at any employer, and the fact that there are "work from home" opportunities is a real bonus. All in all, I've felt supported and happy with my time at ITK

    Cons

    1. The company is going through lots of change, so there is fear about the security of jobs.
    2. There was an expensive renovation done at the Portland office, and people rarely use it. Although the work from home/remote work options are great, they have negatively affected the culture and workplace experience for a large number of coaches
    3. Coaching quality does not seem to be a main area of focus (at least at the coaching level). I'm sure that it is a continued conversation in management meetings, but the urgency doesn't appear to be being passed down.
    4. Compensation is not great. Many people who work at ITK, also have second jobs.
    5. Not much opportunity for upward advancement. There are lots of amazing people competing for a small number of roles, and they typically seem to go to the same people.

    InsideTrack Response

    Jan 3, 2017 – Recruiting Manager

    Thanks for taking some time to share. We're really happy that you find our workplace culture so engaging and healthy, it's something we put a lot of focus on and we know is valued by our employees ... More


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  5. Helpful (3)

    "Great Company going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at InsideTrack full-time (More than a year)

    Pros

    Great work environment. Modern beautiful open office with views of both mountains, the river, and downtown Portland. Ability to work from home or remotely. Some really nice people.

    Cons

    Low pay. Not steady work. Company seems to be moving away from coaching and helping individual students - to business, technology, and consulting.

    Advice to Management

    Become clearer on where the company is going

    InsideTrack Response

    Nov 22, 2016 – Recruiting Manager

    Thanks for taking some time to share. We're glad you found the work environment inviting and enjoy the flexible work options. And we love our people too :). I do want to address the cons you ... More


  6. "Incredible coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - College Success Coach in Portland, OR
    Current Employee - College Success Coach in Portland, OR
    Recommends
    Neutral Outlook

    I have been working at InsideTrack full-time (More than 3 years)

    Pros

    I have never worked with such a group of smart, motivated interesting and kind people. The company is also very responsive to people's needs and there is a lot of opportunity to work from home.

    Cons

    At this point in the company's development there is not enough opportunity for job growth.

    Advice to Management

    Management works very hard to do what they can for the benefit of each employee. Ihave always been supported well by my managers.

    InsideTrack Response

    Sep 27, 2016 – Recruiting Manager

    Thank you for taking time to write a review. We're happy that you hold your co-workers in such high regard, as do we. We are presently developing programs that will help answer one of our most ... More


  7. "Amazing company - grateful for my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Vice President in San Francisco, CA
    Former Employee - Regional Vice President in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at InsideTrack full-time (More than 8 years)

    Pros

    Incredible culture
    Professional development emphasis
    Mission driven
    Smart, fun clients

    Cons

    The only Con I have doesn't exist anymore - he's no longer the COO

    InsideTrack Response

    Jul 21, 2016 – Recruiting Manager

    Thanks for taking the time to share! Our culture and our people are our strongest assets!


  8. Helpful (1)

    "Super fun and rewarding work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Coach in Portland, OR
    Current Employee - Enrollment Coach in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are wonderful. Love being able to work from home.

    Cons

    Nothing comes to mind. I love being employed with this company.

    InsideTrack Response

    Jul 15, 2016 – Recruiting Manager

    Thanks for sharing!


  9. Helpful (1)

    "Best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Success Coach in Portland, OR
    Current Employee - Student Success Coach in Portland, OR
    Recommends
    Positive Outlook

    I have been working at InsideTrack full-time (More than 3 years)

    Pros

    The people
    Work/life balance
    Flexibility
    Support for working parents
    Changing the face of higher education for the better as well as the lives of students.

    Cons

    Pay is similar to other jobs people do because they care about people more than paychecks.

    Advice to Management

    Stay awesome!

    InsideTrack Response

    Jul 15, 2016 – Recruiting Manager

    Thanks for sharing! We'll be sure to stay awesome.


  10. Helpful (1)

    "Expect many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Success Coach in Nashville, TN
    Former Employee - Success Coach in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InsideTrack full-time

    Pros

    Flexible work options, ability to work from home, the best work/life balance job Ive ever had, great company culture, building life long friendships and connections, caring co workers, ability to gain numerous skills,

    Cons

    Being in the "it" city, pay doesn't match the cost of living. Parking is "free" as long as you park at the Nissan stadium and walk across the bridge. Otherwise you pay for a shuttle or pay for expensive parking. There is little to no opportunity for advancement which has caused many employees to find other jobs.This job is great for someone fresh out of college. Most employees with families have left due to the compensation and expectations of team building activities that only single or persons with no children can participate in.

    Advice to Management

    Letting go of your senior employees your senior employees is not the best way to grow the company.

    InsideTrack Response

    Jun 15, 2016 – Recruiting Manager

    Thanks for taking time to write a review. The flexible work option is definitely one of the big game changers that we've made over the last year, and has provided employees with the ability to enjoy ... More


  11. "Dynamic Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at InsideTrack full-time (More than 8 years)

    Pros

    InsideTrack is a very agile company. There's never a dull moment, so if you like learning, growing, and adapting this is a great place. They offer lots of opportunities to foster personal growth from classes and workshops to personal coaching sessions. The company is full of bright, talented, caring employees which makes it fun to go to work. At the same time the company has embraced workplace flexibility and anyone can work from home. Having the ability to set your own schedule when you want or need to work from home vs go into the office is a huge benefit.

    Cons

    As with any growing company sometimes the promises of "what will be" don't always line up with "how it is." It's up to each person to figure out their work around and seek out the help they need. Technology is rapidly changing but the expectations of what to do with the tools and their ability to work effectively is a struggle. Often new technology tools are launched with lots of bugs or little training.

    Advice to Management

    As we grow and adapt take the time to understand the implications of your decisions on the day to day work of those on the ground. So many people work at InsideTrack because they are passionate about helping others. Make sure you tap into that motivation and share how the decisions in the end will help more people.

    InsideTrack Response

    Apr 13, 2016 – Recruiting Manager

    Thanks for your review. You are right, there has been a LOT of change in the technology we use, both in reaching out to students and in the day-to-day office technology. After a number of different ... More


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